System statuses in the same window

[sofcall]

Hi all,
2.1
version 2.4-309a
build:110430-1642
asterisk 1.4.39.1
from iso.
no extra hardware.
no addons.
using eybeam as a softphone.

Wondering if there is a way to have the system statuses in the same window when hanging a call and wanting to satus that call.Coz actually once hanging the call a new window appears where i choose a system status

i had this option with vicidial version 1.3.


thank you.

[gardo]

A screenshot or mockup would be nice.

[sofcall]

A screenshot or mockup would be nice.

http://www.sendspace.com/file/yhhltt

thank you.

[gardo]

There are many reasons why the default disposition page covers the whole screen (default Vici UI). We tried changing that in VicidialNOW and GoAutoDial 2.0 and reverted back to whole screen disposition on 2.1. The disposition page means that the call has ended and needs to be disposed. Nothing else should be done but proceed to the next call.

[williamconley]

Depending on your settings, agents do have the ability to go back and look at data from prior calls in later versions of Vicidial.

[sofcall]

hi;

Depending on your settings, agents do have the ability to go back and look at data from prior calls in later versions of Vicidial.

that's exactly my concern.


goautodial 2.1
vici.version 2.4-309a
build:110430-1642
asterisk 1.4.39.1
from iso.
no extra hardware.
no addons.

[sofcall]

hi

Depending on your settings, agents do have the ability to go back and look at data from prior calls in later versions of Vicidial.

How can they do that?

Thank you.

[williamconley]

Have you gone over all the possible settings in the User Modify screen yet? There's a LOT of stuff in there. Enable everything for the Admin user and then log into a campaign as that user. Lots of toys.

[gardo]

Agent can only look back to the data but not modify them. Agent can't modify data once they click the hangup button. The changes are not saved. This needs to be done before they click the hangup button on both default Vici UI and GoAutoDial UI.

[sofcall]

me again.

Agent can only look back to the data but not modify them

That's exactely what i want .just to be able to go back and see some other information if the agent forgot to write it down.NOT to do any modification.

Have you gone over all the possible settings in the User Modify screen yet? There's a LOT of stuff in there. Enable everything for the Admin user and then log into a campaign as that user. Lots of toys

I did but even the admin with everything enabled doesn't allow him to open the disposition in the same windows nor to be able to go back

Depending on your settings, agents do have the ability to go back and look at data from prior calls in later versions of Vicidial

How can i do that please ?
IN fact why i'm interested in having the call disposition to be opened in the same agent interface is when an agent make a sale he has to write down all the information of the prospect plus some other comments.so when he hang up immediately he can't go back.AND if he doesn't hung up ,the call still goes on even if the customer hung up(noticed that when listening to the sales recordings)


that's was a good feature in vicidial 1.3

thank you very much.

[williamconley]

User
Agent Call Log View Override - This setting will override whatever the users user group has set for Agent Call Log View. DISABLED will use the user group setting. N will not allow showing the users call log. Y will allow showing the user call log. Default is DISABLED.

Group
Agent Call Log View - This option defines whether the agent will be able to see their call log for calls handled through the ViciDial agent screen. Default is N for no or disabled.

that's was a good feature in vicidial 1.3

Vicidial never had a 1.3

[sofcall]

It works now.Very usefull.
thank you very much for your help.