Dropped calls Audio message

[will_brook]

Hi,

I'm using VICIdial version 2.4-330a, Build 110815-2155, built from ViciBox_Redux.i686-3.1.10 CD.

I'm trying to configure dropped calls to play an audio message. I've selected Drop Action = AUDIO, and I've set a pre-recorded WAV file under Safe Harbor Audio (I can listen to this message via the audio chooser). But after I initiate a dropped call all I hear is a beep and the call finishes. I'm testing this by putting my test account into Pause, so this prevents a connect to the agent but the customer has already picked up.

I've set the Drop call Seconds to 3, and the drop percentage limit to 2%. I'm currently running way above my normal drop rate at 54% because of these tests, but the campaign hasn't gone live yet.

Any ideas where I'm going wrong?

Many Thanks

Will

[mflorell]

Asterisk CLI output when this happens?

[will_brook]

Hi,

Here is the asterisk output, I've highlighted the section that look relevant.

[Sep 20 14:48:10] -- Executing [01616160524@default:1] AGI("Local/01616160524@default-1ca0,2", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 20 14:48:10] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 20 14:48:10] -- Executing [01616160524@default:2] Dial("Local/01616160524@default-1ca0,2", "DAHDI/g1/1616160524||tTor") in new stack
[Sep 20 14:48:10] -- Requested transfer capability: 0x00 - SPEECH
[Sep 20 14:48:10] -- Called g1/1616160524
[Sep 20 14:48:10] -- DAHDI/1-1 is proceeding passing it to Local/01616160524@default-1ca0,2
[Sep 20 14:48:11] -- DAHDI/1-1 is ringing
[Sep 20 14:48:12] -- DAHDI/1-1 answered Local/01616160524@default-1ca0,2
[Sep 20 14:48:12] > Channel Local/01616160524@default-1ca0,1 was answered.
[Sep 20 14:48:12] -- Executing [8368@default:1] Playback("Local/01616160524@default-1ca0,1", "sip-silence") in new stack
[Sep 20 14:48:12] -- <Local/01616160524@default-1ca0,1> Playing 'sip-silence' (language 'en')
[Sep 20 14:48:12] WARNING[22029]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Sep 20 14:48:13] -- Executing [h@default:1] DeadAGI("Local/01616160524@default-1ca0,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----1") in new stack
[Sep 20 14:48:13] -- Executing [8368@default:2] AGI("DAHDI/1-1", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 20 14:48:13] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 20 14:48:13] -- Executing [8368@default:3] AGI("DAHDI/1-1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Sep 20 14:48:13] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Sep 20 14:48:14] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---3-----1 completed, returning 0
[Sep 20 14:48:14] == Spawn extension (default, 01616160524, 2) exited non-zero on 'Local/01616160524@default-1ca0,2'
[Sep 20 14:48:14] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 20 14:48:15] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Sep 20 14:48:15] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Sep 20 14:48:15] WARNING[22029]: format_wav.c:140 check_header: Not a wav file 7
[Sep 20 14:48:15] WARNING[22029]: file.c:386 fn_wrapper: Unable to open format wav
[Sep 20 14:48:15] == Spawn extension (default, 8368, 3) exited non-zero on 'DAHDI/1-1'
[Sep 20 14:48:15] -- Executing [h@default:1] DeadAGI("DAHDI/1-1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Sep 20 14:48:15] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Sep 20 14:48:15] -- Hungup 'DAHDI/1-1'
[Sep 20 14:48:15] == Parsing '/etc/asterisk/manager.conf': [Sep 20 14:48:15] Found

Thanks

Will

[mflorell]

Looks like your audio is not a 16bit/8k/pcm/mono/wav file.

[will_brook]

Brillant - that's fixed it! A rookie error on my part.

Many Thanks

Will