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Call Log

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Call Log

Postby gmcust3 » Wed Aug 17, 2011 5:51 am

In Goautodial 2.1, can agent see the call log from agent screen ?
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
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Postby williamconley » Sun Sep 04, 2011 8:55 pm

dunno. it's in the SVN trunk, but i don't know when it got put in. put a Vicibox 3.1.10 in a VM and look for it, then you can see if it's also in yours.

Or just turn on ALL the options for a user and a user group ... it'll be in there somewhere. LOL
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Call Log

Postby Cloraorders » Tue Sep 27, 2011 9:57 pm

It would be nice to be able to have a comment section under the call log. Our customer service staff can use this section to add some comments related to each call such as reason for calling, caller name and so on.
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Postby mflorell » Tue Sep 27, 2011 10:07 pm

This is why Per Call Notes was added as a Campaign option in svn/trunk.
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