When I login to the VICIDIAL ADMIN and view the Time On VDAD report I select the campaign and then select Inbound: only. This produces call counts such as: Calls today: 15, Drops today: 5. I wish to determine the 5 dropped calls as my understanding are these are callers that called in but never got connected to an agent. However, I attempt to run Export Calls Report for status DROP & XDROP and there is no report generated.
I attempt to download the two lists in the campaign and based on entry_date there is not the number of calls indicated in VDAD report. Also, most of last_local_call_time in the downloaded list is blank.
How can I get a detailed report of the "Calls Today" and "drops today" as shown on the VDAD screen?
OS Version: CentOS release 5.4 (Final)
Kernel: vici 2.6.18-164.el5.vnow
Asterisk: 1.2.30.2 built by root @ vnowinc on a i686 running Linux on 2009-07-10
Vici/Admin: VERSION: 2.0.5-174 BUILD: 90522-0506
AGC/Agent: VICIDIAL web-client version: 2.0.5-206 BUILD: 90525-1014
Server: HP Proliant DL360 G3: Dual Xeon 2.80Ghz 72GB RAID1 (MP3 on NFS), 4GB RAM. Load, not too sure about during use but I can reproduce the issue when there are no other agents or calls in the system (except for the test agent/calls, of course.)
Connectivity: SIP trunk from real carrier to Asterisk 1.4.41.2 PBX (separate physical machine, on the same local LAN), ViCi is communicating via SIP with Asterisk
Agents: Mozilla Firefox 3.6.x on Windows XP with a mix of Xlite and Polycom phones
[solved] Inaccurate Call counts and/or lists
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[solved] Inaccurate Call counts and/or lists
by joako » Thu Sep 29, 2011 11:07 pm
Last edited by joako on Wed Oct 05, 2011 3:55 pm, edited 1 time in total.
- joako
- Posts: 37
- Joined: Thu Sep 22, 2011 11:58 pm
by joako » Fri Sep 30, 2011 7:38 pm
I have determined as follows:
Today my VDAD screen shows 21 total calls.
If I download the lists the lists the campaign consists of, I get 21 leads when I count by Modified Time. The issue is the first calls have modified date of "09/30/2011 01:01:02" are calls of the previous day. There is a PBX in front of the Vicidial server that would prevent any call from taking place at 1AM.
I have resolved this as follows:
The updated time of 1:01 AM comes from the cron job at approx that time. Moving the cron job from 01 hrs to 23 hrs, keeping the same order/spacing with the other cron jobs solves this. Since calls never go to the vici other than testing at 23 hrs, 01 hrs this does not affect operation.
Now the dropped call report in VDAD report actually reflects dropped calls for the current day.
Today my VDAD screen shows 21 total calls.
If I download the lists the lists the campaign consists of, I get 21 leads when I count by Modified Time. The issue is the first calls have modified date of "09/30/2011 01:01:02" are calls of the previous day. There is a PBX in front of the Vicidial server that would prevent any call from taking place at 1AM.
I have resolved this as follows:
The updated time of 1:01 AM comes from the cron job at approx that time. Moving the cron job from 01 hrs to 23 hrs, keeping the same order/spacing with the other cron jobs solves this. Since calls never go to the vici other than testing at 23 hrs, 01 hrs this does not affect operation.
Now the dropped call report in VDAD report actually reflects dropped calls for the current day.
- joako
- Posts: 37
- Joined: Thu Sep 22, 2011 11:58 pm
2 posts
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