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"You have been kicked from the conference" mid-cal

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"You have been kicked from the conference" mid-cal

Postby thirdhatch » Wed Oct 05, 2011 12:51 pm

Vicibox Redux 3.1.10
VERSION: 2.4-306a
BUILD: 110310-0311
Asterisk 1.4.39.2-vici

Three servers: 1 DB only, 2 Dialer/web (one is inactive on standby)

This started on Monday. Agents get kicked from their conferences periodically at seemingly random intervals. It can sometimes be 3 seconds and sometimes 10 minutes and anywhere in between.

The asterisk log only shows the system playing the kicked-conf audio file. Nothing more or at least nothing more that I can discern.

I suspect one of two things is happening.

One, we may have a disgruntled ex-employee logging in and pressing Emergency Log Off on the agents at random intervals. If this is the case, is there a way to see when this button is pressed and by which account? I have already taken steps to stop this once this came up as a possibility today. I suppose I should know by the end of the day if it stops.

Two, something bad is happening on the backend and causing this to happen. If this is the case, where do I start to troubleshoot?

On a side note, the admin's account was disabled upon termination but an admin can see all usernames and passwords and getting everyone to comply with password rules can be like pulling teeth sometimes.

Any help or suggestions would be welcome.
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Postby mflorell » Wed Oct 05, 2011 2:50 pm

Take a look at the Admin Log, it will show if there were emergency logouts.

Also you can check the action_full.2011-10-05 logfile to see if there was a manager event sent for this and possibly where it came from.
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Postby thirdhatch » Wed Oct 05, 2011 8:47 pm

Matt, I don't see any record of Emergency Log Outs in the admin log or the action log. Any ideas where to look next?
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Postby mflorell » Wed Oct 05, 2011 10:54 pm

Look at the CLI, try to find a pattern as to when it is happening.
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Postby thirdhatch » Wed Oct 05, 2011 11:46 pm

Hmm, that's pretty difficult. They are very busy, dialing about 45+ calls at a time with AMD. The log moves very fast. I have been reviewing the screen log to see what's happening but can only find the entry for playing the kick-conf file as indicated.
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Postby skramer » Sat Oct 08, 2011 3:32 pm

We are getting (what seems to be) the same issue...

Agent is on the phone (vicidial.php interface) and uses CUSTOM TRANSFER button to transfer the customer into a 3-way call

At the time of transfer, while ALL 3 parties are live there is a message in the upper right corner of agent (vicidial.php) screen that says Call Hungup

Image

and yet
the call has NOT been hungup
The Hangup button is still available and all 3 parties are STILL on the line
This is an annoyance (not work stoppage)

Then Agent leaves the 3 Way Call by clicking "LEAVE 3-WAY CALL"
A short time later, less than 1 minute (no precise number of seconds), both other parties hear "you have been kicked from this conference"
and their call is hungup (this is work stoppage)

Here are the CAMPAIGN Settings:
Transfer-Conf Number 1: (is populated with number to transfer to ie "9543333333")
Custom 3-Way Button Transfer: set to "PRESET_1"
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
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Postby mflorell » Sun Oct 09, 2011 7:08 am

Does this happen every time?

Can this be duplicated when there is only the one agent on the system?
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Postby skramer » Sun Oct 09, 2011 7:49 am

Yes it is HIGHLY reproducible

and

Yes, I have been testing with ONE agent and it CAN be duplicated
ViciBox 3.1.11
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BUILD: 111006-1403
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Postby mflorell » Sun Oct 09, 2011 10:57 am

Post the Asterisk CLI output (or a dump from screenlog.0) when this happens.
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Postby skramer » Sun Oct 09, 2011 1:12 pm

Here is the complete Screenlog of the 3 way call

Workflow:
cc100 logs into agent interface campaign UKDEBT1
954253333 is dialed from CALLBACK in campaign UKDEBT1
CUSTOM TRANSFER is performed to 9543463333
3 WAY CALL is created successfully
LEAVE 3-WAY CALL is clicked
cc100 leaves the conference with DIPSO screen presented
short time later "kicked" message is played ending conference between 9542533333 and 9543463333

===========================================
NOTES:
cc100 is extension of agent
9542533333 is phone number of dialed number
9543463333 is phone number of transferred to number
(the two phone numbers have been changed for forum though still consistent)
===========================================

[Oct 9 17:46:57] > Channel SIP/cc100-000000dc was answered.
[Oct 9 17:46:57] -- Executing [8600051@default:1] MeetMe("SIP/cc100-000000dc", "8600051|F") in new stack
[Oct 9 17:46:57] == Parsing '/etc/asterisk/meetme.conf': [Oct 9 17:46:57] Found
[Oct 9 17:46:57] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Oct 9 17:46:57] Found
[Oct 9 17:46:57] -- Created MeetMe conference 1023 for conference '8600051'
[Oct 9 17:46:57] -- <SIP/cc100-000000dc> Playing 'conf-onlyperson' (language 'en')
[Oct 9 17:46:59] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:01] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:01] Found
[Oct 9 17:47:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:01] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:01] Found
[Oct 9 17:47:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:01] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:06] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:06] Found
[Oct 9 17:47:06] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:06] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-96fd,2", "8600051|F") in new stack
[Oct 9 17:47:06] > Channel Local/8600051@default-96fd,1 was answered.
[Oct 9 17:47:06] -- Executing [819542533333@default:1] AGI("Local/8600051@default-96fd,1", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 9 17:47:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 9 17:47:06] -- Executing [819542533333@default:2] Dial("Local/8600051@default-96fd,1", "SIP/rapidvox/19542533333||tTo") in new stack
[Oct 9 17:47:06] -- Called rapidvox/19542533333
[Oct 9 17:47:06] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:06] Found
[Oct 9 17:47:06] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:06] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-6e34,2", "8600051|Fmq") in new stack
[Oct 9 17:47:06] > Channel Local/58600051@default-6e34,1 was answered.
[Oct 9 17:47:06] -- Executing [8309@default:1] Answer("Local/58600051@default-6e34,1", "") in new stack
[Oct 9 17:47:06] -- Executing [8309@default:2] Monitor("Local/58600051@default-6e34,1", "wav|skramer_20111009-134705_9542533333_DEBTUK1") in new stack
[Oct 9 17:47:06] -- Executing [8309@default:3] Wait("Local/58600051@default-6e34,1", "3600") in new stack
[Oct 9 17:47:06] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:06] Found
[Oct 9 17:47:06] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:07] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:08] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:08] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:08] -- SIP/rapidvox-000000dd is making progress passing it to Local/8600051@default-96fd,1
[Oct 9 17:47:09] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:15] -- SIP/rapidvox-000000dd answered Local/8600051@default-96fd,1
[Oct 9 17:47:23] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:23] Found
[Oct 9 17:47:23] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:23] -- Executing [819543463333@default:1] AGI("Local/819543463333@default-32a7,2", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 9 17:47:23] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 9 17:47:23] -- Executing [819543463333@default:2] Dial("Local/819543463333@default-32a7,2", "SIP/rapidvox/19543463333||tTo") in new stack
[Oct 9 17:47:23] -- Called rapidvox/19543463333
[Oct 9 17:47:24] -- SIP/rapidvox-000000de is making progress passing it to Local/819543463333@default-32a7,2
[Oct 9 17:47:30] -- SIP/rapidvox-000000de answered Local/819543463333@default-32a7,2
[Oct 9 17:47:30] > Channel Local/819543463333@default-32a7,1 was answered.
[Oct 9 17:47:30] -- Executing [8600051@default:1] MeetMe("Local/819543463333@default-32a7,1", "8600051|F") in new stack
[Oct 9 17:47:30] -- Executing [h@default:1] DeadAGI("Local/819543463333@default-32a7,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0") in new stack
[Oct 9 17:47:30] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---7-----0 completed, returning 0
[Oct 9 17:47:30] == Spawn extension (default, 819543463333, 2) exited non-zero on 'Local/819543463333@default-32a7,2'
[Oct 9 17:47:32] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:48] -- Remote UNIX connection
[Oct 9 17:47:52] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:52] Found
[Oct 9 17:47:52] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:52] == Spawn extension (default, 8600052, 0) exited non-zero on 'SIP/cc100-000000dc'
[Oct 9 17:47:52] -- Executing [8600052@default:1] MeetMe("SIP/cc100-000000dc", "8600052|F") in new stack
[Oct 9 17:47:52] == Parsing '/etc/asterisk/meetme.conf': [Oct 9 17:47:52] Found
[Oct 9 17:47:52] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Oct 9 17:47:52] Found
[Oct 9 17:47:52] -- Created MeetMe conference 1022 for conference '8600052'
[Oct 9 17:47:52] -- <SIP/cc100-000000dc> Playing 'conf-onlyperson' (language 'en')
[Oct 9 17:47:52] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:47:52] Found
[Oct 9 17:47:52] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:47:52] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-6e34,2'
[Oct 9 17:47:52] -- Executing [h@default:1] DeadAGI("Local/58600051@default-6e34,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Oct 9 17:47:52] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:47:52] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-6e34,1'
[Oct 9 17:47:52] -- Executing [h@default:1] DeadAGI("Local/58600051@default-6e34,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Oct 9 17:47:52] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:47:54] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:47:54] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:48:01] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:48:01] Found
[Oct 9 17:48:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:48:01] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:48:01] Found
[Oct 9 17:48:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:48:02] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:48:02] Found
[Oct 9 17:48:02] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:48:02] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-f4a1,2", "8600051|K") in new stack
[Oct 9 17:48:02] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-f4a1,2", "") in new stack
[Oct 9 17:48:02] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-f4a1,2'
[Oct 9 17:48:02] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-f4a1,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 9 17:48:02] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:48:02] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:48:02] -- <Local/8600051@default-96fd,2> Playing 'conf-kicked' (language 'en')
[Oct 9 17:48:02] -- <SIP/rapidvox-000000de> Playing 'conf-kicked' (language 'en')
[Oct 9 17:48:04] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:48:04] -- Executing [8600051@default:2] Hangup("Local/8600051@default-96fd,2", "") in new stack
[Oct 9 17:48:04] == Spawn extension (default, 8600051, 2) exited non-zero on 'Local/8600051@default-96fd,2'
[Oct 9 17:48:04] -- Executing [h@default:1] DeadAGI("Local/8600051@default-96fd,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 9 17:48:04] -- Hungup 'DAHDI/pseudo-967926927'
[Oct 9 17:48:04] -- Executing [8600051@default:2] Hangup("SIP/rapidvox-000000de", "") in new stack
[Oct 9 17:48:04] == Spawn extension (default, 8600051, 2) exited non-zero on 'SIP/rapidvox-000000de'
[Oct 9 17:48:04] -- Executing [h@default:1] DeadAGI("SIP/rapidvox-000000de", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 9 17:48:04] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:48:04] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:48:04] -- Executing [h@default:1] DeadAGI("Local/8600051@default-96fd,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----58-----49") in new stack
[Oct 9 17:48:04] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -58-----49 completed, returning 0
[Oct 9 17:48:04] == Spawn extension (default, 819542533333, 2) exited non-zero on 'Local/8600051@default-96fd,1'
[Oct 9 17:48:07] == Parsing '/etc/asterisk/manager.conf': [Oct 9 17:48:07] Found
[Oct 9 17:48:07] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 9 17:48:07] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:48:09] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 9 17:48:15] Beginning asterisk shutdown....
[Oct 9 17:48:15] -- Hungup 'DAHDI/pseudo-1508938516'
[Oct 9 17:48:15] == Spawn extension (default, 8600052, 1) exited non-zero on 'SIP/cc100-000000dc'
[Oct 9 17:48:15] -- Executing [h@default:1] DeadAGI("SIP/cc100-000000dc", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 9 17:48:15] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 9 17:48:15] Executing last minute cleanups
[Oct 9 17:48:15] == Destroying musiconhold processes
[Oct 9 17:48:15] Asterisk cleanly ending (0).
You have new mail in /var/mail/root
sh-4.1#
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
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Postby mflorell » Sun Oct 09, 2011 5:02 pm

Can you also post the records from this same time range from this file:

/var/log/astguiclient/action_full.2011-10-09
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Postby skramer » Sun Oct 09, 2011 5:17 pm

action_full.2011-10-09 found below for time frame matching the screenlog.0

==============================================
2011-10-09 17:46:54|6248359|0|1|
Action: Originate
Channel: SIP/cc100
Context: default
Exten: 8600051
Priority: 1
Callerid: "S1110091346548600051" <9543249999>

|
2011-10-09 17:46:59|6248359|1|||
2011-10-09 17:46:59|6248359|2|||
2011-10-09 17:47:06|6248360|0|1|
Action: Originate
Exten: 819542533333
Context: default
Channel: Local/8600051@default/n
Priority: 1
Callerid: "M0091347050001234145" <9543249999>
Timeout: 30000

|
2011-10-09 17:47:06|6248361|0|1|
Action: Originate
Channel: Local/58600051@default
Context: default
Exten: 8309
Priority: 1
Callerid: skramer_20111009-134705_9542533333_DEBTUK1

|
2011-10-09 17:47:08|6248360|1|||
2011-10-09 17:47:08|6248360|2|||
2011-10-09 17:47:08|6248361|1|||
2011-10-09 17:47:08|6248361|2|||
2011-10-09 17:47:23|6248362|0|1|
Action: Originate
Channel: Local/819543463333@default
Context: default
Exten: 8600051
Priority: 1
Callerid: "DC182441W0001234145W" <9543249999>
Variable: __vendor_lead_code=,__lead_id=1234145

|
2011-10-09 17:47:32|6248362|1|||
2011-10-09 17:47:32|6248362|2|||
2011-10-09 17:47:52|6248363|0|1|
Action: Redirect
Channel: SIP/cc100-000000dc
Context: default
Exten: 8600052
Priority: 1
CallerID: CXAR2320111009134752

|
2011-10-09 17:47:52|6248364|0|1|
Action: Hangup
Channel: Local/58600051@default-6e34,2

|
2011-10-09 17:47:54|6248363|1|||
2011-10-09 17:47:54|6248363|2|||
2011-10-09 17:47:54|6248364|1|||
2011-10-09 17:47:54|6248364|2|||
2011-10-09 17:48:02|6248365|0|1|
Action: Originate
Channel: Local/55558600051@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGC3520111009164801

|
2011-10-09 17:48:04|6248365|1|||
2011-10-09 17:48:04|6248365|2|||
2011-10-09 17:50:02|6248366|0|1|
Action: Hangup
Channel: SIP/cc100-000000dc

|
2011-10-09 17:50:02|6248366|1|||
2011-10-09 17:50:02|6248366|2|||
2011-10-09 17:50:02|6248367|0|1|
Action: Originate
Channel: Local/55558600052@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGH34581318182570

|
2011-10-09 17:50:02|6248367|1|||
2011-10-09 17:50:02|6248367|2|||
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
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Postby mflorell » Sun Oct 09, 2011 8:14 pm

The first kickall is being generated by the AST_conf_update.pl script, so you should try commenting it out from the crontab and running it manually with the --debugX flag to see what output it is generating when it is closing the sessions.

The second kickall is being generated by the logout process from the agent screen directly.
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Postby skramer » Sun Oct 09, 2011 9:46 pm

I have commented our AST_conf_update.pl run through the process and the 2 way call without the agent did continue and kick message was NOT heard -- seems like correct behavior

Based on these results what should I be doing to run this campaign in production mode?

Should the AST_conf_update.pl script be running in the cron, modified or simply be commented out?

Any other comments?
================================================================================
linux:~ # perl /usr/share/astguiclient/AST_conf_update.pl --debugX
-- DEBUGGING ENABLED --

|SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context,vicidial_recording_limit FROM servers where server_ip = '192.168.0.122';|
|SELECT conf_exten,extension from vicidial_conferences where server_ip='192.168.0.122' and leave_3way='1' and leave_3way_datetime < "2011-10-10 01:35:49";|
|8600051|3WAY_skramer|

|UPDATE vicidial_conferences set extension='',leave_3way='0' where server_ip='192.168.0.122' and conf_exten='8600051';|
|SELECT extension,conf_exten from vicidial_conferences where server_ip='192.168.0.122' and leave_3way='1';|
||Action: Command
Command: Meetme list

Action: Ping

|
|Response: Follows
|
|Privilege: Command
|
|Usage: meetme (un)lock|(un)mute|kick|list [concise] <confno> <usernumber>
|
| Executes a command for the conference or on a conferee
|
|--END COMMAND--
|
|
|
Meetme list - Exten:|| Empty:|0| CONFERENCE STILL HAS PARTICIPANTS, DOING NOTHING FOR THIS CONFERENCE
|SELECT extension,conf_exten from conferences where server_ip='192.168.0.122' and extension is NOT NULL and extension != '';|
DONE... Exiting... Goodbye... See you later...
linux:~ #
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
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Postby mflorell » Mon Oct 10, 2011 8:06 am

If you leave that commented out you will run out of sessions eventually.

Please start a call then run that script manually a few times, we need to see what is causing it to kickall on valid sessions.
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Postby skramer » Mon Oct 10, 2011 10:43 am

I have done the following:

Run through the workflow with AST_update_conf.pl commented out.
Then run AST_update_conf.pl from command line.
Immediately after running AST_update_conf.pl from command line the "kicked" message is heard. (so your analysis appears correct this script is terminating the 2 way call) and the 2 way non-agent call gets terminated.

This happens EVERY time I do this manually.

I have attached the action_full file for these actions below;
==========================
2011-10-10 15:39:02|6248496|0|1|
Action: Originate
Exten: 819542533333
Context: default
Channel: Local/8600053@default/n
Priority: 1
Callerid: "M0101139020001234153" <9543248855>
Timeout: 30000

|
2011-10-10 15:39:03|6248497|0|1|
Action: Originate
Channel: Local/58600053@default
Context: default
Exten: 8309
Priority: 1
Callerid: skramer_20111010-113901_9542533333_DEBTUK1

|
2011-10-10 15:39:04|6248496|1|||
2011-10-10 15:39:04|6248496|2|||
2011-10-10 15:39:05|6248497|1|||
2011-10-10 15:39:05|6248497|2|||
2011-10-10 15:39:14|6248498|0|1|
Action: Originate
Channel: Local/819543463333@default
Context: default
Exten: 8600053
Priority: 1
Callerid: "DC261141W0001234153W" <9543248855>
Variable: __vendor_lead_code=,__lead_id=1234153

|
2011-10-10 15:39:23|6248498|1|||
2011-10-10 15:39:23|6248498|2|||
2011-10-10 15:39:26|6248499|0|1|
Action: Redirect
Channel: SIP/cc100-00000005
Context: default
Exten: 8600052
Priority: 1
CallerID: CXAR2320111010113926

|
2011-10-10 15:39:26|6248500|0|1|
Action: Hangup
Channel: Local/58600053@default-acbe,2

|
2011-10-10 15:39:28|6248499|1|||
2011-10-10 15:39:28|6248499|2|||
2011-10-10 15:39:28|6248500|1|||
2011-10-10 15:39:28|6248500|2|||
2011-10-10 15:39:45|6248501|0|1|
Action: Originate
Channel: Local/55558600053@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGC3520111010143945

|
2011-10-10 15:39:47|6248501|1|||
2011-10-10 15:39:47|6248501|2|||
============================
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
skramer
 
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Postby mflorell » Mon Oct 10, 2011 11:10 am

Are you running this with the --debug flag? that should be giving additional output for that script.
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Postby skramer » Mon Oct 10, 2011 1:13 pm

sorry: here it is running
AST_update_conf.pl --debugX

========================
2011-10-10 17:46:24|6248514|0|1|
Action: Hangup
Channel: SIP/cc100-00000000

|
2011-10-10 17:46:24|6248515|0|1|
Action: Originate
Channel: Local/55558600051@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGH34581318268784

|
2011-10-10 17:46:26|6248514|1|||
2011-10-10 17:46:26|6248514|2|||
2011-10-10 17:46:26|6248515|1|||
2011-10-10 17:46:26|6248515|2|||
2011-10-10 17:46:27|6248516|0|1|
Action: Originate
Channel: SIP/cc100
Context: default
Exten: 8600051
Priority: 1
Callerid: "S1110101346278600051" <9543248855>

|
2011-10-10 17:46:31|6248516|1|||
2011-10-10 17:46:31|6248516|2|||
2011-10-10 17:46:36|6248517|0|1|
Action: Originate
Exten: 819542533333
Context: default
Channel: Local/8600051@default/n
Priority: 1
Callerid: "M0101346360001234155" <9543248855>
Timeout: 30000

|
2011-10-10 17:46:37|6248518|0|1|
Action: Originate
Channel: Local/58600051@default
Context: default
Exten: 8309
Priority: 1
Callerid: skramer_20111010-134636_9542533333_DEBTUK1

|
2011-10-10 17:46:38|6248517|1|||
2011-10-10 17:46:38|6248517|2|||
2011-10-10 17:46:39|6248518|1|||
2011-10-10 17:46:39|6248518|2|||
2011-10-10 17:46:54|6248519|0|1|
Action: Originate
Channel: Local/819543463333@default
Context: default
Exten: 8600051
Priority: 1
Callerid: "DC268812W0001234155W" <9543248855>
Variable: __vendor_lead_code=,__lead_id=1234155

|
2011-10-10 17:47:06|6248519|1|||
2011-10-10 17:47:06|6248519|2|||
2011-10-10 17:47:29|6248520|0|1|
Action: Redirect
Channel: SIP/cc100-00000002
Context: default
Exten: 8600052
Priority: 1
CallerID: CXAR2320111010134729

|
2011-10-10 17:47:29|6248521|0|1|
Action: Hangup
Channel: Local/58600051@default-d008,2

|
2011-10-10 17:47:31|6248520|1|||
2011-10-10 17:47:31|6248520|2|||
2011-10-10 17:47:31|6248521|1|||
2011-10-10 17:47:31|6248521|2|||
2011-10-10 17:48:07|6248522|0|1|
Action: Originate
Channel: Local/55558600051@default
Context: default
Exten: 8300
Priority: 1
Callerid: ULGC3520111010164807

|
2011-10-10 17:48:09|6248522|1|||
2011-10-10 17:48:09|6248522|2|||

==================================
and CLI Shows at time of AST_conf_update.pl --debugX being run
=========

linux:/var/log/astguiclient # perl /usr/share/astguiclient/AST_conf_update.pl --debugX
-- DEBUGGING ENABLED --

|SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context,vicidial_recording_limit FROM servers where server_ip = '192.168.0.122';|
|SELECT conf_exten,extension from vicidial_conferences where server_ip='192.168.0.122' and leave_3way='1' and leave_3way_datetime < "2011-10-10 16:48:07";|
|8600051|3WAY_skramer|

|UPDATE vicidial_conferences set extension='',leave_3way='0' where server_ip='192.168.0.122' and conf_exten='8600051';|
|SELECT extension,conf_exten from vicidial_conferences where server_ip='192.168.0.122' and leave_3way='1';|
||Action: Command
Command: Meetme list

Action: Ping

|
|Response: Follows
|
|Privilege: Command
|
|Usage: meetme (un)lock|(un)mute|kick|list [concise] <confno> <usernumber>
|
| Executes a command for the conference or on a conferee
|
|--END COMMAND--
|
|
|
Meetme list - Exten:|| Empty:|0| CONFERENCE STILL HAS PARTICIPANTS, DOING NOTHING FOR THIS CONFERENCE
|SELECT extension,conf_exten from conferences where server_ip='192.168.0.122' and extension is NOT NULL and extension != '';|
DONE... Exiting... Goodbye... See you later...
linux:/var/log/astguiclient #
==========================
and here is the screenlog.0 for that time
==================
[Oct 10 17:46:24] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-cf66,2", "8600051|K") in new stack
[Oct 10 17:46:24] WARNING[5641]: app_meetme.c:3134 admin_exec: Conference number '8600051' not found!
[Oct 10 17:46:24] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-cf66,2", "") in new stack
[Oct 10 17:46:24] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-cf66,2'
[Oct 10 17:46:24] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-cf66,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 10 17:46:24] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:46:26] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:46:26] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:46:27] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:46:27] Found
[Oct 10 17:46:27] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:46:29] > Channel SIP/cc100-00000002 was answered.
[Oct 10 17:46:29] -- Executing [8600051@default:1] MeetMe("SIP/cc100-00000002", "8600051|F") in new stack
[Oct 10 17:46:29] == Parsing '/etc/asterisk/meetme.conf': [Oct 10 17:46:29] Found
[Oct 10 17:46:29] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Oct 10 17:46:29] Found
[Oct 10 17:46:29] -- Created MeetMe conference 1023 for conference '8600051'
[Oct 10 17:46:29] -- <SIP/cc100-00000002> Playing 'conf-onlyperson' (language 'en')
[Oct 10 17:46:31] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:46:36] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:46:36] Found
[Oct 10 17:46:36] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:46:36] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-5c5b,2", "8600051|F") in new stack
[Oct 10 17:46:36] > Channel Local/8600051@default-5c5b,1 was answered.
[Oct 10 17:46:36] -- Executing [819542533333@default:1] AGI("Local/8600051@default-5c5b,1", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 10 17:46:36] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 10 17:46:36] -- Executing [819542533333@default:2] Dial("Local/8600051@default-5c5b,1", "SIP/rapidvox/19542533333||tTo") in new stack
[Oct 10 17:46:36] -- Called rapidvox/19542533333
[Oct 10 17:46:37] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:46:37] Found
[Oct 10 17:46:37] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:46:37] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-d008,2", "8600051|Fmq") in new stack
[Oct 10 17:46:37] > Channel Local/58600051@default-d008,1 was answered.
[Oct 10 17:46:37] -- Executing [8309@default:1] Answer("Local/58600051@default-d008,1", "") in new stack
[Oct 10 17:46:37] -- Executing [8309@default:2] Monitor("Local/58600051@default-d008,1", "wav|skramer_20111010-134636_9542533333_DEBTUK1") in new stack
[Oct 10 17:46:37] -- Executing [8309@default:3] Wait("Local/58600051@default-d008,1", "3600") in new stack
[Oct 10 17:46:38] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:46:39] -- SIP/rapidvox-00000003 is making progress passing it to Local/8600051@default-5c5b,1
[Oct 10 17:46:39] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:46:44] -- SIP/rapidvox-00000003 answered Local/8600051@default-5c5b,1
[Oct 10 17:46:54] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:46:54] Found
[Oct 10 17:46:54] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:46:54] -- Executing [819543463333@default:1] AGI("Local/819543463333@default-0dc7,2", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 10 17:46:54] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 10 17:46:54] -- Executing [819543463333@default:2] Dial("Local/819543463333@default-0dc7,2", "SIP/rapidvox/19543463333||tTo") in new stack
[Oct 10 17:46:54] -- Called rapidvox/19543463333
[Oct 10 17:46:55] -- SIP/rapidvox-00000004 is making progress passing it to Local/819543463333@default-0dc7,2
[Oct 10 17:47:01] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:47:01] Found
[Oct 10 17:47:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:47:04] -- SIP/rapidvox-00000004 answered Local/819543463333@default-0dc7,2
[Oct 10 17:47:04] > Channel Local/819543463333@default-0dc7,1 was answered.
[Oct 10 17:47:04] -- Executing [8600051@default:1] MeetMe("Local/819543463333@default-0dc7,1", "8600051|F") in new stack
[Oct 10 17:47:04] -- Executing [h@default:1] DeadAGI("Local/819543463333@default-0dc7,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----0") in new stack
[Oct 10 17:47:04] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --10-----0 completed, returning 0
[Oct 10 17:47:04] == Spawn extension (default, 819543463333, 2) exited non-zero on 'Local/819543463333@default-0dc7,2'
[Oct 10 17:47:06] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:47:09] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:47:29] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:47:29] Found
[Oct 10 17:47:29] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:47:29] == Spawn extension (default, 8600052, 0) exited non-zero on 'SIP/cc100-00000002'
[Oct 11 17:47:29] -- Executing [8600052@default:1] MeetMe("SIP/cc100-00000002", "8600052|F") in new stack
[Oct 10 17:47:29] == Parsing '/etc/asterisk/meetme.conf': [Oct 10 17:47:29] Found
[Oct 10 17:47:29] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Oct 10 17:47:29] Found
[Oct 10 17:47:29] -- Created MeetMe conference 1022 for conference '8600052'
[Oct 10 17:47:29] -- <SIP/cc100-00000002> Playing 'conf-onlyperson' (language 'en')
[Oct 10 17:47:29] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:47:29] Found
[Oct 10 17:47:29] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:47:29] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-d008,2'
[Oct 10 17:47:29] -- Executing [h@default:1] DeadAGI("Local/58600051@default-d008,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Oct 10 17:47:29] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:47:29] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-d008,1'
[Oct 10 17:47:29] -- Executing [h@default:1] DeadAGI("Local/58600051@default-d008,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Oct 10 17:47:29] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:47:31] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:47:31] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:48:01] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:48:01] Found
[Oct 10 17:48:01] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:48:07] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:48:07] Found
[Oct 10 17:48:07] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:48:07] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:48:07] == Parsing '/etc/asterisk/manager.conf': [Oct 10 17:48:07] Found
[Oct 10 17:48:07] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 10 17:48:07] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-da5f,2", "8600051|K") in new stack
[Oct 10 17:48:07] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-da5f,2", "") in new stack
[Oct 10 17:48:07] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-da5f,2'
[Oct 10 17:48:07] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-da5f,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 10 17:48:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:48:07] -- <Local/8600051@default-5c5b,2> Playing 'conf-kicked' (language 'en')
[Oct 10 17:48:07] -- <SIP/rapidvox-00000004> Playing 'conf-kicked' (language 'en')
[Oct 10 17:48:09] == Manager 'sendcron' logged off from 127.0.0.1
[Oct 10 17:48:09] -- Executing [8600051@default:2] Hangup("Local/8600051@default-5c5b,2", "") in new stack
[Oct 10 17:48:09] == Spawn extension (default, 8600051, 2) exited non-zero on 'Local/8600051@default-5c5b,2'
[Oct 10 17:48:09] -- Hungup 'DAHDI/pseudo-767267161'
[Oct 10 17:48:09] -- Executing [h@default:1] DeadAGI("Local/8600051@default-5c5b,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 10 17:48:09] -- Executing [8600051@default:2] Hangup("SIP/rapidvox-00000004", "") in new stack
[Oct 10 17:48:09] == Spawn extension (default, 8600051, 2) exited non-zero on 'SIP/rapidvox-00000004'
[Oct 10 17:48:09] -- Executing [h@default:1] DeadAGI("SIP/rapidvox-00000004", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct 10 17:48:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:48:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Oct 10 17:48:09] -- Executing [h@default:1] DeadAGI("Local/8600051@default-5c5b,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----93-----85") in new stack
[Oct 10 17:48:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -93-----85 completed, returning 0
[Oct 10 17:48:09] == Spawn extension (default, 819542533333, 2) exited non-zero on 'Local/8600051@default-5c5b,1'
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
skramer
 
Posts: 41
Joined: Thu Jun 02, 2011 11:12 pm
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Postby mflorell » Mon Oct 10, 2011 1:27 pm

Looks like you might have a time issue. If you go to the Reports main admin.php page and click on the plus sign "+" in the header of the bottom table, can you post the times shown?
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Postby skramer » Mon Oct 10, 2011 1:36 pm

Image
PHP Time and DB/Server Time ARE different.....

What to do?
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
skramer
 
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Joined: Thu Jun 02, 2011 11:12 pm
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Postby mflorell » Mon Oct 10, 2011 3:21 pm

I think you just found your problem :)

Go into your php.ini file and change the time zone to match, then restart apache.
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Postby skramer » Mon Oct 10, 2011 3:58 pm

I restored AST_conf_update.pl to cron

In our case the PHP time was correct (set correct in php.ini) however our SERVER time was incorrect... npt was not set correctly

Set the SERVER time.. Now all 3 times SERVER, PHP and DB are all the same.

Image

Tested again and Voila! works perfectly.. no kick message....

Thank you Matt for working this through with us!
ViciBox 3.1.11
VERSION: 2.4-340a
BUILD: 111006-1403
No modifications
Single Server
skramer
 
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Joined: Thu Jun 02, 2011 11:12 pm
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Postby mflorell » Mon Oct 10, 2011 4:52 pm

I'm glad I could help, thanks for posting your results.
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Re: "You have been kicked from the conference" mid-cal

Postby optimusvoice2012 » Mon Oct 29, 2012 12:13 pm

Hi guys,

on my case, 1 of our server has different time.

we got 4 asterisk, 1 dbase/web server.

The database server has different time. 12 hours difference. (asterisk 13.00) (dbase/web 3.00)
I check the date & time in the cli, it is the same.

But checking the reports it is different.

PHP Time and DB Time is the same.

Hope you could shed me some light here. We are having agents kick out of the conference simultaneously.
Thanks!
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Re: "You have been kicked from the conference" mid-cal

Postby optimusvoice2012 » Mon Oct 29, 2012 1:49 pm

Okay I have tried activating the asterisk of our DB/Web Server and the time works well.

Now i am thinking where is the issue coming from.

Calls being cut in the middle of conversation.

We are looking on different things, voip, hardware issues (switches), internet issues.
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Re: "You have been kicked from the conference" mid-cal

Postby williamconley » Mon Oct 29, 2012 3:52 pm

I'm lost. Do all your servers show the same time in the Reports page when pushing +?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: "You have been kicked from the conference" mid-cal

Postby optimusvoice2012 » Sat Nov 03, 2012 10:22 pm

Thanks for the reply,

All this problems has been a cause by voip/carrier.
UK calls has been very strict this days, that some carrier there could not handle some calls (prefixes/area).
That is the reason why the line is being cut in the middle of conversation.

After our 2 VoIP providers change their carrier, cut calls has been solved.
Thanks..
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Re: "You have been kicked from the conference" mid-cal

Postby williamconley » Sun Nov 04, 2012 5:13 pm

good post back :)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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