IVRS Speech Recognition Question

[sns227]

I'd like to know if VD has the ability to incorporate IVRS speech recognition. For exapmple, if a person speaks thier name or credit card information, can VD translate that information and store it in a report that can be converted into a text file for batch credit card processing? Any help on the subject will be much appreciated. Thanks - SNS

VERSION: 2.4-338a
BUILD: 110923-2043

Intel Xeon E5506 Quad Core - 2.13Ghz, 4M Cache, 4.80GT/s QPI
Memory: 8GB RAM
RAM Type: DDR3-1333 ECC Registered "x4"
Storage Drive 1: 500GB SATA 7,200RPM

[mflorell]

nope, but you can add that with custom programming and Lumenvox licenses.

[sns227]

Thanks - Can you steer me to a person or orgainzation that can do this for me in a cost-effective manner?

[mflorell]

Depends on what you mean by "cost effective". Lumenvox licenses vary in price depending on what you want to do with them, and you need concurrent channel licenses which can cost as much as $350/channel.

I would suggest drafting a full set of requirements for the project along with a call flow and estimated call volume and peak volume numbers.

[newutil]

Hello all has there been any advancements on this topic?

[newutil]

I'm looking for speech recognition or interaction then transfer to live agent or they can be put on dnc