Vicidial Recordings

[Me1shack]

I need help locating recordings on Vicidial ver:2.0.5.173. I also need remote support

[boybawang]

sent you pm

[williamconley]

I need help locating recordings on Vicidial ver:2.0.5.173. I also need remote support

recordings live on the record for every lead (search for a lead, then modify it and the recordings are at the bottom). they are also on each User record (so you can also look at the recordings in Admin by each user).

They are on disk at /var/spool/asterisk/monitor until the end of the call, then they are moved to /var/spool/asterisk/monitorDONE in various folders at various stages (ORIG/MP3/FTP ...) based on how you have your crontab -e settings for recordings.

[pasqui_86]

Hi, i have a problem:
My astguiclient.conf is configured in this way:


PATHmonitor => /var/spool/asterisk/monitor
PATHDONEmonitor => /var/spool/asterisk/monitorDONE

I haven't any file inside /var/spool/asterisk/monitor
I have some file into directory /var/spool/asterisk/monitorDONE
( ORIG and MP3 ), this is my crontab -e result:

### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3

What is the possible solution?

I have another question:
What's means
"file_name-out.wav"
"file_name-in.wav"
"file_name-all.wav"?

I suppose that file_name is my id_recording.
Best regards.

[williamconley]

you asked for a solution, but you have not posed a "challenge". only details of the configuration. are you experiencing a difficulty of some sort?

[pasqui_86]

Ok, thanks
1) Is it possible to set auto recording on agent login?
2) How can i listen live agent recording?
3) What's means "file_name-out.wav" "file_name-in.wav" "file_name-all.wav"?
4) How can i check if the cronjob started?

[boybawang]

Ok, thanks
1) Is it possible to set auto recording on agent login?

- Yes


2) How can i listen live agent recording?

- You can go to /var/spool/asterisk/monitorDONE/GSM or MP3 folder

3) What's means "file_name-out.wav" "file_name-in.wav" "file_name-all.wav"?

- Out is the outgoing voice, in is the incoming voice the all is the mixdown of the two files so that it becomes a full recording

4) How can i check if the cronjob started?

- You can use htop to check the processes that are running

[sasukael]

how to use this "htop" and where is it applied?

[katiejanemalone123]

How do i listen in to my agents recordings, as i wants to use them for training purposes? Thanks

VERSION: 2.12-492c BUILD: 160428-1826 Server: 192.168.20.135

[williamconley]

Two methods:

1) Each LEAD can be viewed under Lists->Search for a lead. In each lead record is a listing of recordings for that lead.
2) Each USER can be viewed under "Users" by choosing the user and clicking on User Stats. This will show today's recordings and a date picker to choose other dates.

[mattyou1985]

how to use this "htop" and where is it applied?

use your termnal (or putty for ssh termanal conection)then after root login and password typ htop then press enter