agi-VDAD_LB_closer.agi vs agi-VDAD_LB_closer_inbound.agi

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

agi-VDAD_LB_closer.agi vs agi-VDAD_LB_closer_inbound.agi

Postby gardo » Mon Jan 29, 2007 8:26 am

hi matt,

i noticed that when im using agi-VDAD_LB_closer.agi instead of agi-VDAD_LB_closer_inbound.agi in my inbound extensions.conf, the calls in-queue are not showing as "calls waiting" in the campaign's realtime summary. whereas, when using agi-VDAD_LB_closer_inbound.agi, calls that are in-queue are showing. what's the difference between the two aside from being prompt for a 4-digit number with agi-VDAD_LB_closer_inbound.agi?

using astguiclient 2.0.1.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby mflorell » Mon Jan 29, 2007 10:58 am

The closer script is for transfers coming from fronter VICIDIAL agents. To do inbound calls you need to use a script with "inbound" in the name.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 67 guests