Cluster Inbound - Voicemail not found

[termite]

Hi guys,

My current setup:
2 Dialers
1 DB
1 Archive Server

InBound Call flow:
Calls come in and the caller is asked for an agent number, if the agent is logged in then the call is forwarded to that agent.. However, if the agent is not available for any reason then the call is forwarded to a voicemail.

My 2 dialers are server A(192.168.0.100) and server B(192.168.0.101).

All calls are routed to Server A..

if the agent's phone IP is assigned to server A then we experience no problems, but if the agent's phone IP is assigned to server B, then we can accept calls but we are having problems with voicemail.. it says voicemail entry not found. I checked, and the voicemail entry is in server B but the system is checkin at server A.

To verify, i manually added some voicemail entry(after "default") on Server A and it worked.. but if i reboot the server it fails again.. i rechecked and the system erased it.

Is this a bug? Or I missed something?

Thank you very much.

Cluster | GoAutodial 2.1 Installer | VERSION: 2.4-309a | BUILD: 110430-1642 | No other hardware

[williamconley]

System Settings:

Active Voicemail Server - In multi-server systems, this is the server that will handle all voicemail boxes. This server is also where the dial-in generated prompts will be uploaded from, the 8168 recordings.

[termite]

Hi William,

Thank you very much. Tried it and it works flawlessly when the calls come in.

There's a problem when the agent retrieves his/her voicemail tho.. username/password mismatch. I think the system is checking on Server B again instead of Server A(voicemail server) for retrieving voicemails.

Cluster | GoAutodial 2.1 Installer | VERSION: 2.4-309a | BUILD: 110430-1642 | No other hardware

[termite]

To Solve my problem.. I assigned a dedicated terminal for voice mail retrieval..

I hope there will be a solution soon so that each user can check on their own terminal.

Cluster | GoAutodial 2.1 Installer | VERSION: 2.4-309a | BUILD: 110430-1642 | No other hardware

[williamconley]

Do your users/passwords have anything besides numbers on them?

Did you read the manual for users to check their VM? Did they dial 8500?

[termite]

Do your users/passwords have anything besides numbers on them?

Did you read the manual for users to check their VM? Did they dial 8500?

The usernames and passwords for vici are alpha-numeric.
All extensions and password on phones are strictly numbers only.

Yes, i've read the manual on how to check their VM. Agents dial 8500 then enter their voicemail extensions and passwords.

[termite]

Do your users/passwords have anything besides numbers on them?

Did you read the manual for users to check their VM? Did they dial 8500?

Hi William,

i found a small glitch on the username and password being transmitted if you have a cluster.

i checked the CLI and the username and password transmitted seems altered..

username: 2010
password: 2010

and i have the following CLI output from voicemail server

------------------------------------------------------------------------
[Feb 18 05:45:18] -- Incorrect password '020' for user '201' (context = defa
ult)
[Feb 18 05:45:18] -- <IAX2/Vicidial2-13748> Playing 'vm-incorrect-mailbox' (
language 'en')
------------------------------------------------------------------------
Mmmmmm