vicidial_auto_calls

[enjay]

quick question.

1. What causes the vicidial_auto_calls table to get populated with numbers that do not get dialed. I've had to clear vicidial_auto_calls every couple days because "stale" entries would fudge the dial-level.


asterisk - 1.2.14
vici - 2.0

[kornshell]

Same here I have to clear out the vicidial_auto_calls table everyday before that start of the shift and sometimes during the calling period

[Op3r]

Did you guys have that exten = h part?

that helps a lot u know. I got that before.

[mflorell]

Do you have also have the AST_reset_mysql_vars.pl script in your crontab during off-hours? This script will remove all vicidial_auto_calls records for a server(along with other things).

[enjay]

yes I run that script nightly (after agents close down).

-Art

[austin.rock9]

This is prob. with me also....Sometimes calls are stop coming and when i clear the vicidial_auto_calls it start again. In previous ver. this kind of prob. was not there but in this version it is there wht to do for solving this prob.

Thanks.

[mflorell]

What do you have in the "h" ecten in extensions.conf?

[enjay]

Code: Select all

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log) ; DeadAGI is new
exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})


[austin.rock9]

Me too is having below entries...

exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
exten => h,2,DeadAGI(VD_hangup.agi,${EXTEN})

[austin.rock9]

Pls. anybody help to solve this prob.

[mflorell]

Have you tried manually dialing those numbers to see if they exist?

can you post the first 4 digits of some of these numbers?

[austin.rock9]

Ya i tried doing this manuly dial it`s working but after some some times i need to flush database...You need first 4 digit of the numbers which are dialed ? I will send u asap........

[AlexR]

Hi Matt, and everyone else...


Matt do you think this issue is the same that affects VICIDIAL when doing large outbound broadcasts as we disccussed in a previous thread? If so it should be solved by making the crontab entry of AST_reset_mysql_vars.pl execute a little bit more often. Would you agree on this?

[mflorell]

Nope, this is a different issue from the outbound broadcast issue. I have not noticed this kind of problem on any of my 100+ seat call center installations, which is what leads me to believe it is a leads-filtering issue or a configuration issue of some kind.

[AlexR]

I see.. I guess i got carried away when i saw the dial level being messed and all that. I'm still trying to figure that one out. Thank a lot!

[austin.rock9]

Still my problem is not solve. Plz. anybody there to solve my prob. this is very serious problem for me.

Pls. help Pls. help Pls. help

[gerski]

please check carefully your dialplan.. as this is happen to me when i upgrade to fastagi.. but now i dont experience it.

[austin.rock9]

Pls. if you can share your mistake which u have made so that i can check that also. Thanks...

[gerski]

just make sure you have a correct dialplan, i letter or comma will end up not hanging the calls.. check your "AGI(agi://127.0.0.1:4577/call_log)" make sure this is in the right place.

[austin.rock9]

Below is my dial plan :


exten => _1XXXXXXXXXX,1,Dial(SIP/${EXTEN}@provider,60,tTo);
exten => _1XXXXXXXXXX,2,Hangup();



exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
exten => h,2,DeadAGI(VD_hangup.agi,${EXTEN})

Correct me if i am wrong .
Thanks

[gerski]

just as i expected you must put this:

exten => _1XXXXXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _1XXXXXXXXXX,2,Dial(SIP/${EXTEN}@provider,60,tTo);
exten => _1XXXXXXXXXX,3,Hangup()

exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
exten => h,2,DeadAGI(VD_hangup.agi,PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

you did not follow the scratch install in 2.0.1

[austin.rock9]

Thanks it is solve after putting agi before extensions.

Thanks

[btaveras]

please post an example of how you resolve this issue, because I am having the same issue myself.

txs

[williamconley]

this thread is 5 years old. the cause, however, was always that the calls got lost and were never deleted. and the solution is already posted by gerski