Agents receiving calls without being alerted

[sherkan]

I am using a Call Menu, with an IVR, For english press 1, for french press 2, ...

then after the customer choose whatever, he's directly linked to an agent, ...

I would wish the agent to be aware that in 2 to 3 seconds, he s going to be linked to a customer... the fact now is that agents start hearing customer sayin ALLOO, ALLOO, it s obviously better the agent introdcing himself, ex: << Garnett speaking, How can I help you? >>

is there a way on the admin interface to set that??

Go autodial, simple PC installed as server, using an E1 with a T405P card

sorry i haven't read the whole manager manual, I was still on the system admin,... but if i can get a help from here, thank you!!!

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

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Look at "On-Hook" phones (ring to get prospect) or "Alert" in the agent screen.

Or smack your agents for sleeping at their workstations, as there is a tone which sounds and they should immediately begin talking when they hear it. If they do not hear it, they are slacking off (ie: not working, not paying attention)