Call center solutions for Blind

[priya]

hi,
In our office we planning to hire 10 blind peoples for call center job.Nature of the job is making outbound calls.Dial through IP phones and disposition through phone keypad.Any idea thanks in advance.

[williamconley]

you'll need to learn menuing inside the meetme room. since meetme rooms CAN have menus, you'll need to learn first how to use them (pure asterisk, not related to vicidial) and then apply that technique to a customized room in vicidial for the agents to hangup, dispo, and log back in at the end of a call.

sounds like fun.

[striker]

hi
do you want ,login as agent with ipphones and
use the ipphones keys to hangup customer , assign a disposition , pause ,resume and logout

the above method will be done easily. but someone initially login them to the agent screen.

[sunilkumarmehta]

How can we do this???

[striker]

with the help of agent API(link : http://www.vicidial.org/docs/AGENT_API.txt)
and Yealink ipphone and expansion button box ,

yealink extra buttons can be cofigured as Programable buttons, were u can parse the above api.