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i have no way to know what this means, sorry.1. First question is what is campaign is better defined?
those would be NOT answered calls.2. In first campaign 100 , CALLS TODAY:15641 , but DROPPED/ANSWERED:3906/5891 (3906+5891=9797) it is not equal 15641, what is with the rest of calls 15641-9797=5844 ???
i.e which statuses of calls belongs to ANSWERED and which statuses of calls belongs to DROPPED ???
if you do not have a statistical person handy, these values will not do you any good. if your goal is to reduce the wait time between calls for your agent, focus on that and just watch those numbers and see if you notice any relevance.3.What means DIL DIFF and DIFF? What is desirable values ??
that would be the average amount of time each agent spends with each customer.4. what means AVG CUSTTIME ?
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