wait time
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by leseul » Wed Mar 14, 2012 10:37 am
Wait - Total Time the agent has been waiting for a call
Lagged - Time that the agent client has been out of contact from the server (If you have a lot of these you might want to start troubleshooting)
Customer - Total time actually spent conversing with the customer on a live call.
Dead - Total time the agent spends between the customer hanging up before hanging up themselves and actually wrapping up the call.
Consider purchasing the manuals from here: http://www.eflo.net/store.php as you will find them invaluable answering questions such as these.
Lagged - Time that the agent client has been out of contact from the server (If you have a lot of these you might want to start troubleshooting)
Customer - Total time actually spent conversing with the customer on a live call.
Dead - Total time the agent spends between the customer hanging up before hanging up themselves and actually wrapping up the call.
Consider purchasing the manuals from here: http://www.eflo.net/store.php as you will find them invaluable answering questions such as these.
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- leseul
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- Joined: Fri Mar 04, 2011 8:10 am
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