Video Monitoring to be associated with the call

[bghayad]

Hi All;

Any method to do video recording for eah call at the agent desktop screen for the vicidial?

Regards
Bilal

[mflorell]

We have clients that have used OrecX to do this, but that does require some different vicidial configuration to allow for OrecX to work properly.

[bghayad]

Really thanks alot for replying and kindly help.

But, how I can know the required configuration to have it working fine?

Regards
Bilal

[mflorell]

You need to contact Oreca, they can help you set up OrecX to do video recording. As for Vicidial, you need to have telco/Asterisk servers set up in pairs, using server twining.

[bghayad]

Thanks alot for helping.

You need to contact Oreca, they can help you set up OrecX to do video recording.

* This for normal Video recording, correct? I mean not including the Integration with the Agent Desk Top?

As for Vicidial, you need to have telco/Asterisk servers set up in pairs, using server twining.

* This to be able to Integrate the Orecx with Vicidial? But why I need server twining to have Integration between Video Recording and VICIDIAL?

Appreciate your kindly reply.
Regards
Bilal