cisco attendant console vicibox

[frank220]

vicibox
VERSION: 2.4-294
BUILD: 101227-1320
single server install
2x 4 core xeon sata raid10 2tb

trying to set up a manager phone with attendant console and blf
phone type cisco spa525g2

as per cisco instructions have set up mods to sip template
-please not these phones are NOT an agent phones but are used by sales staff close deals


type=friend
host=dynamic
canreinvite=no
context=default
call-limit=10
callgroup=1
pickupgroup=1
Subscribecontext=default

and modified sip.conf by uncommenting the lines

allowsubscribe=yes ; Disable support for subscriptions. (Default is yes)
subscribecontext=default ; Set a specific context for SUBSCRIBE requests
notifyringing=yes ; Notify subscriptions on RINGING state (default: no)
notifyhold=yes ; Notify subscriptions on HOLD state
limitonpeer=yes


then added the following entries to extensions.conf in default context

exten => 102,hint,SIP/sb6001
exten => 105,hint,SIP/sb6001
exten => 200,hint,SIP/sb6001

after reload the subscriptions seem ok but the state always remains idle even when they are on calls
core show hints outputs the following


102@default : SIP/sb6001 State:Idle Watchers 1
105@default : SIP/sb6001 State:Idle Watchers 1
200@default : SIP/sb6001 State:Idle Watchers 1

am I missing something stupid?

[williamconley]

I THINK you are asking for the hint to show "busy" when agents are in calls. And you want this to show in your "console".

I also think that this is a support question (not related to "Vicibox Server Install and Demo"), so I'll move it to support.

However: I also note that this is in NO way related to Vicidial itself. It is purely an asterisk question. Hopefully someone will jump on and answer it, but you would be more likely to get an answer on an Asterisk forum or a Cisco forum.

What's your output from sip show peers? (does it show status properly?)