Need help for time sync issue

[chinita17]

I did the possible resolution found here in forum. But yet no succesful to remove the issue for There is a time synchronization problem with your system, please tell your system administrator and No one is in your session: 8600051

Please help me to resolve this issue.

I'm just new to vicidial-Goautodial.. pls enlighten me here.

Vicidial
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Asterisk 1.4.39.1-vici

Goautodial CE 2.1

Kernel Version 2.6.18-308.1.1.el5 (SMP)
Distro Name CentOS release 5.8 (Final)
VitgerCRM v5.2.0 Integration - Customization and Addons

[rrb555]

kindly post the output of this

Code: Select all

screen -ls

[chinita17]

here are the result:

As of april 4, 2012


There are screens on:
3259.ASTfastlog (Detached)
3262.ASTVDautoFILL (Detached)
3256.ASTVDadapt (Detached)
3235.goautodial_d (Detached)
4 Sockets in /var/run/screen/S-root.

sometimes has 9 sockets on the screen

[rrb555]

that is why u are having issue. this should be 9 sockets or 10 for Goautodial

did u found any error when this happen?

this may cause of a database crash
do this

1.

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mysqlcheck -u root -A --auto-repair

2.
reboot

3.

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screen -ls

let me know the result of #1 and #3

[gardo]

Did you change the IP address of your server? If yes, you need to run "update_server_ip" on the command line/console. I highly recommend going over our Getting Started Guide here:

http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guide

[chinita17]

after 1 day here is the result:

There are screens on:
14602.ASTVDremote (Detached)
14597.ASTVDauto (Detached)
14594.ASTlisten (Detached)
14588.ASTupdate (Detached)
3661.goautodial_d (Detached)
3696.ASTVDadapt (Detached)
14591.ASTsend (Detached)
3702.ASTVDautoFILL (Detached)
3699.ASTfastlog (Detached)
14531..globalsky1 (Dead ???)
Remove dead screens with 'screen -wipe'.
10 Sockets in /var/run/screen/S-root.

and yet time sync continues pop up on the agent gui...

[rrb555]

seems like u are missing this socket "astshell"

and not sure what this is "14531..globalsky1 (Dead ???)"

maybe gardo can help u

[chinita17]

I try this awhile ago:


[root@globalsky1 ~]# /usr/share/astguiclient/start_asterisk_boot.pl
started screen
changed directory
started new screen session
detached screens
raised ulimit open files
Asterisk started... screen logging on
[root@globalsky1 ~]# screen -ls
There are screens on:
14178.asterisk (Detached)
14203.astshell20120405161544 (Detached)
14220.asterisk (Detached)
3629.ASTVDautoFILL (Detached)
3596.goautodial_d (Detached)
3625.ASTfastlog (Detached)
14162.astshell20120405161534 (Detached)
3622.ASTVDadapt (Detached)
10925.pts-1.globalsky1 (Attached)
9 Sockets in /var/run/screen/S-root.

and yet the time sync issue still pop up and no ring heard from my softphone

[rrb555]

have u checked if the softphone extensions are registered?

u cud use

Code: Select all

asterisk -R

to check what is going on there. and post the results

[chinita17]

yes soft phone is registered and actually i can make a call out using the soft phone... directly dialing to it.

[chinita17]

here is the cli:


Registered SIP '8001' at xxx.xx.x.xxx port 48252 expires 3600
-- Saved useragent "X-Lite release 1011s stamp 41150" for peer 8001
-- Unregistered SIP '8001'
-- Registered SIP '8001' at xxx.xx.x.xxx port 48252 expires 3600
-- Saved useragent "X-Lite release 1011s stamp 41150" for peer 8001

[rrb555]

sounds great.

can you go to cli (asterisk -R). check the output and post it when u are logging in to agents dialer. this output will be a big help to understand you're issue more.

[chinita17]

sorry for the late response.

here are the result:

when i logon to the agent gui:

== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

this is when i dialed directly/manually the conf # on my soft phone:

-- Executing [8600051@default:1] MeetMe("SIP/8001-071ac0b0", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
== Parsing '/etc/asterisk/meetme-vicidial.conf': Found
[Apr 6 14:55:37] WARNING[17760]: channel.c:3025 ast_request: No channel type registered for 'zap'
-- Created MeetMe conference 1023 for conference '8600051'
-- <SIP/8001-071ac0b0> Playing 'conf-onlyperson' (language 'en')

while this pop up message appear:

"There is a time synchronization problem with your system, please tell your system administrator"

please help me on this...

[chinita17]

here is when i check my zaptel and ztdummy:


[root@globalsky1 ~]# cd /usr/src/asterisk
[root@globalsky1 asterisk]# asterisk -vvvvc | grep channel
[root@globalsky1 asterisk]# modprobe ztdummy
[root@globalsky1 asterisk]# modprobe zaptel
[root@globalsky1 asterisk]# service start zaptel
start: unrecognized service
[root@globalsky1 asterisk]# start: unrecognized service
-bash: start:: command not found
[root@globalsky1 asterisk]# ztcfg -v

Zaptel Version: 1.4.12.1
Echo Canceller: MG2
Configuration
======================


0 channels to configure.

[root@globalsky1 asterisk]# ztcfg -d
Line 192: loadzone = us
Line 206: defaultzone=us
<End of File>
[root@globalsky1 asterisk]# cat /proc/zaptel/1
Span 1: ZTDUMMY/1 "ZTDUMMY/1 (source: RTC) 1" (MASTER)

[rrb555]

How many agents does ur dialer supports?

Are uve been thinking about reinstalling?

[chinita17]

How many agents does ur dialer supports? target 99 until the end of this year

Are uve been thinking about reinstalling? i reinstalled it twice or thrice

[rrb555]

Seems like u have a large requirements.

[rrb555]

are u able to resolve this issue?

Do u have running campaigns that are using GoAutodial right now?

[gardo]

I recommend you go over the GoAutoDial getting started guide here:

http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guide

Follow it closely and read it again twice to make sure didn't miss anything.

Zaptel has been depreciated ages ago. DAHDI is the new Zaptel.

[chinita17]

hi gardo,

i got a new server now and installed the goautodial package on it.

now, i got the ring everytime i logon to the agent gui and yet the problem is the call hangs after 4 secs and didnt hear the “You are currently the only person in this conference”..

what happen here? thou i installed the package itself...