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Calls are not being recorded

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Calls are not being recorded

Postby ckwall » Thu Feb 08, 2007 3:38 pm

I have everything else working just how i want it, except for one thing. I have my campaign set up to record all calls. Nothing is being recorded. I could use some help trying to troubleshoot this.

I have looked in:
/var/spool/asterisk/monitor
/var/spool/asterisk/monitor/DONE
/var/spool/asterisk/monitor/ORIG

There is nothing there after a number of calls.

Thanks
ckwall
 
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Postby mflorell » Thu Feb 08, 2007 4:09 pm

Can you post some AsteriskCLI output of a call going to an agent?
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Postby ckwall » Thu Feb 08, 2007 4:30 pm

-- Executing MeetMe("SIP/1718-09ff4a90", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1022 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Manager 'sendcron' logged off from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
-- Executing AGI("Local/99999999@default-2a36,2", "call_log.agi|918018281718") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Manager 'sendcron' logged off from 10.0.1.180
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/99999999@default-2a36,2", "IAX2/REC_SERVER_External_Dialer:spherous456@10.0.1.189/19999999999||tTo") in new stack
-- Called REC_SERVER_External_Dialer:spherous456@10.0.1.189/19999999999
-- Call accepted by 10.0.1.189 (format gsm)
-- Format for call is gsm
-- IAX2/REC_SERVER_External_Dialer-3 is proceeding passing it to Local/918018281718@default-2a36,2
Feb 8 14:27:02 NOTICE[12055]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15
-- IAX2/REC_SERVER_External_Dialer-3 is ringing
-- IAX2/REC_SERVER_External_Dialer-3 stopped sounds
-- IAX2/REC_SERVER_External_Dialer-3 answered Local/918018281718@default-2a36,2
-- Executing AGI("Local/999999999999@default-2a36,1", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Spawn extension (default, 918018281718, 2) exited non-zero on 'Local/918018281718@default-2a36,2'
-- Executing DeadAGI("Local/99999999@default-2a36,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("IAX2/REC_SERVER_External_Dialer-3", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/99999999@default-2a36,2", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----2-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 10.0.1.180
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing MeetMe("IAX2/REC_SERVER_External_Dialer-3", "8600051") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
-- Executing MeetMe("Local/78600051@default-1ac1,2", "8600051|q") in new stack
-- Executing Answer("Local/78600051@default-1ac1,1", "") in new stack
-- Executing Monitor("Local/78600051@default-1ac1,1", "wav|20070208-142707_8018281718") in new stack
-- Executing Wait("Local/78600051@default-1ac1,1", "3600") in new stack
== Manager 'sendcron' logged off from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Spawn extension (default, 8600051, 1) exited non-zero on 'IAX2/REC_SERVER_External_Dialer-3'
-- Executing DeadAGI("IAX2/REC_SERVER_External_Dialer-3", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Spawn extension (default, 78600051, 1) exited non-zero on 'Local/78600051@default-1ac1,2'
-- Executing DeadAGI("Local/78600051@default-1ac1,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("IAX2/REC_SERVER_External_Dialer-3", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/78600051@default-1ac1,2", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- Hungup 'IAX2/REC_SERVER_External_Dialer-3'
-- AGI Script VD_hangup.agi completed, returning 0
== Spawn extension (default, 8309, 3) exited non-zero on 'Local/78600051@default-1ac1,1'
-- Executing DeadAGI("Local/78600051@default-1ac1,1", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/78600051@default-1ac1,1", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 10.0.1.180
== Manager 'sendcron' logged off from 10.0.1.180
dialer*CLI>
ckwall
 
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Postby mflorell » Thu Feb 08, 2007 5:02 pm

run these commands:

locate -u (or updatedb if that doesn't work)
locate 20070208-142707_8018281718


I don't see any errors on there, so something else is going on.
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Postby ckwall » Thu Feb 08, 2007 5:02 pm

I think I figured out the issue... but need help to resolve it.
I switched to using SIP rather than IAX.

Now what is happening is this: I log into the dialer, it rings the phone I am logging in with, I answer it... I hear, you are the only person in this conference. Then I click on resume on the web page. The dialer dials my cell phone (entry in the campaign list). I answer the cell phone. I cannot hear anything from either phone. I speak into my agents phone, I do not hear it on my cell... I speak into my cell, nothing heard on the agent phone.

After just a few seconds, the call is dropped and hung up.

Here is the output:
Connected to Asterisk SVN-branch-1.2-r48356M currently running on dialer (pid = 2846)
Verbosity is at least 3
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
-- Executing AGI("Local/918018285230@default-a2c3,2", "call_log.agi|918018285230") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/918018285230@default-a2c3,2", "SIP/CMG_peer/18018285230") in new stack
-- Called CMG_peer/18018285230
-- SIP/CMG_peer-09ffec40 is making progress passing it to Local/918018285230@default-a2c3,2
== Refreshing DNS lookups.
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Manager 'sendcron' logged off from 10.0.1.180
== Manager 'sendcron' logged off from 10.0.1.180
-- SIP/CMG_peer-09ffec40 answered Local/918018285230@default-a2c3,2
== Manager 'sendcron' logged off from 10.0.1.180
-- Executing AGI("Local/918018285230@default-a2c3,1", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Spawn extension (default, 918018285230, 2) exited non-zero on 'Local/918018285230@default-a2c3,2'
-- Executing DeadAGI("Local/918018285230@default-a2c3,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffec40", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/918018285230@default-a2c3,2", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----11-----0") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffec40", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Spawn extension (default, 8365, 3) exited non-zero on 'SIP/CMG_peer-09ffec40'
-- Executing DeadAGI("SIP/CMG_peer-09ffec40", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/CMG_peer-09ffec40", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 10.0.1.180
== Parsing '/etc/asterisk/manager.conf': Found
ckwall
 
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Postby mflorell » Thu Feb 08, 2007 5:22 pm

That's most likely the SIP/Local channel resolution issue. It is common when using SIP trunks.

There are two ways to fix it, and the easiest one is changing the extensions.conf entries for 8365 to the following:
(basically just adding the sip-silence Playback in fron of the first entry)

exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup

Then go to the Asterisk CLI and "extensions reload", and try dialing again.
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Postby ckwall » Thu Feb 08, 2007 5:46 pm

This did not have any effect. here is the output:
== Manager 'sendcron' logged on from 10.0.1.180
-- Executing AGI("Local/918018285230@default-7a09,2", "call_log.agi|918018285230") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/918018285230@default-7a09,2", "SIP/CMG_peer/18018285230") in new stack
-- Called CMG_peer/18018285230
-- SIP/CMG_peer-09ffea70 is making progress passing it to Local/918018285230@default-7a09,2
== Manager 'sendcron' logged off from 10.0.1.180
-- SIP/CMG_peer-09ffea70 answered Local/918018285230@default-7a09,2
== Manager 'sendcron' logged off from 10.0.1.180
-- Executing Playback("Local/918018285230@default-7a09,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Spawn extension (default, 918018285230, 2) exited non-zero on 'Local/918018285230@default-7a09,2'
-- Executing DeadAGI("Local/918018285230@default-7a09,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- Executing AGI("SIP/CMG_peer-09ffea70", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/918018285230@default-7a09,2", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----10-----0") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffea70", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffea70", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Spawn extension (default, 8365, 4) exited non-zero on 'SIP/CMG_peer-09ffea70'
-- Executing DeadAGI("SIP/CMG_peer-09ffea70", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/CMG_peer-09ffea70", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 10.0.1.180
dialer*CLI>
[root@dialer DONE]#
ckwall
 
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Postby mflorell » Thu Feb 08, 2007 7:14 pm

Did you reload after making the changes?

I don't see the Playback being executed.

Please post some transfer AGI output from the agiout logfile.
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Postby ckwall » Fri Feb 09, 2007 10:17 am

i must have copied the wrong section... sorry...
still the same issue. verified reload

-- Executing AGI("Local/918018285230@default-8d48,2", "call_log.agi|918018285230") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/918018285230@default-8d48,2", "SIP/CMG_peer/18018285230") in new stack
-- Called CMG_peer/18018285230
-- SIP/CMG_peer-09ffea70 is making progress passing it to Local/918018285230@default-8d48,2
-- SIP/CMG_peer-09ffea70 answered Local/918018285230@default-8d48,2
== Manager 'sendcron' logged off from 10.0.1.180
-- Executing Playback("Local/918018285230@default-8d48,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Spawn extension (default, 918018285230, 2) exited non-zero on 'Local/918018285230@default-8d48,2'
-- Executing DeadAGI("Local/918018285230@default-8d48,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- Executing AGI("SIP/CMG_peer-09ffea70", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffea70", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/918018285230@default-8d48,2", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----13-----0") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("SIP/CMG_peer-09ffea70", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 10.0.1.180
== Spawn extension (default, 8365, 4) exited non-zero on 'SIP/CMG_peer-09ffea70'
-- Executing DeadAGI("SIP/CMG_peer-09ffea70", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/CMG_peer-09ffea70", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 10.0.1.180
-- Hungup 'Zap/pseudo-425818722'
== Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/1718-09fbce60'
-- Executing DeadAGI("SIP/1718-09fbce60", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/1718-09fbce60", "VD_hangup.agi|PRI-----NODEBUG-----16---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
ckwall
 
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Postby ckwall » Fri Feb 09, 2007 10:31 am

I did verify that dialing the phones directly from does work properly.
this is isolated to calls made from vicidial
ckwall
 
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Postby mflorell » Fri Feb 09, 2007 10:36 am

Please post some transfer AGI output from the agiout logfile.
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Postby ckwall » Fri Feb 09, 2007 10:40 am

|UPDATE vicidial_auto_calls set uniqueid='1171034162.149', channel='SIP/CMG_peer-09fbce60',status='LIVE',stage='LIVE-0' where callerid='918018281718' order by call_time desc limit 1;|
2007-02-09 8:16:14|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='10.0.1.180' and campaign_id = '' and call_time < "" and lead_id != '';|
2007-02-09 8:16:14|agi-VDADtransfer.agi|WWWWWWWW VDAD XFER WAIT: |0||SIP/CMG_peer-09fbce60|918018281718|1171034162.149|
2007-02-09 8:16:15|call_log.agi|AGI Environment Dump:
2007-02-09 8:16:15|call_log.agi| -- accountcode =
2007-02-09 8:16:15|call_log.agi| -- callerid = 918018281718
2007-02-09 8:16:15|call_log.agi| -- calleridname = unknown
2007-02-09 8:16:15|call_log.agi| -- callingani2 = 0
2007-02-09 8:16:15|call_log.agi| -- callingpres = 0
2007-02-09 8:16:15|call_log.agi| -- callingtns = 0
2007-02-09 8:16:15|call_log.agi| -- callington = 0
2007-02-09 8:16:15|call_log.agi| -- channel = SIP/CMG_peer-09fbce60
2007-02-09 8:16:15|call_log.agi| -- context = default
2007-02-09 8:16:15|call_log.agi| -- dnid = unknown
2007-02-09 8:16:15|call_log.agi| -- enhanced = 0.0
2007-02-09 8:16:15|call_log.agi| -- extension = h
2007-02-09 8:16:15|call_log.agi| -- language = en
2007-02-09 8:16:15|call_log.agi| -- priority = 1
2007-02-09 8:16:15|call_log.agi| -- rdnis = unknown
2007-02-09 8:16:15|call_log.agi| -- request = call_log.agi
2007-02-09 8:16:15|call_log.agi| -- type = SIP
2007-02-09 8:16:15|call_log.agi| -- uniqueid = 1171034162.149
2007-02-09 8:16:15|call_log.agi|AGI Variables: |1171034162.149|SIP/CMG_peer-09fbce60|h|SIP|918018281718|
2007-02-09 8:16:15|call_log.agi||CALL HUNG UP|
2007-02-09 8:16:15|call_log.agi||1171034162.1489999|1171034163|
2007-02-09 8:16:15|call_log.agi|QUERY done: start time = 1171034163 | sec: 12 | min: 0.20 |
2007-02-09 8:16:15|call_log.agi||UPDATE call_log set end_time='2007-02-09 8:16:15',end_epoch='1171034175',length_in_sec=12,length_in_min=' 0.20' where uniqueid='1171034162.149'|
2007-02-09 8:16:15|call_log.agi||DELETE from live_inbound where uniqueid='1171034162.149' and server_ip='10.0.1.180'|
2007-02-09 8:16:15|call_log.agi|+++++ CALL LOG HUNGUP: |1171034162.149|SIP/CMG_peer-09fbce60|h|2007-02-09 8:16:15|min: 0.20|
2007-02-09 8:16:15|VD_hangup.agi|Perl Environment Dump:
2007-02-09 8:16:15|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2007-02-09 8:16:15|VD_hangup.agi|AGI Environment Dump:
2007-02-09 8:16:15|VD_hangup.agi| -- accountcode =
2007-02-09 8:16:15|VD_hangup.agi| -- callerid = 918018281718
2007-02-09 8:16:15|VD_hangup.agi| -- calleridname = unknown
2007-02-09 8:16:15|VD_hangup.agi| -- callingani2 = 0
2007-02-09 8:16:15|VD_hangup.agi| -- callingpres = 0
2007-02-09 8:16:15|VD_hangup.agi| -- callingtns = 0
2007-02-09 8:16:15|VD_hangup.agi| -- callington = 0
2007-02-09 8:16:15|VD_hangup.agi| -- channel = SIP/CMG_peer-09fbce60
2007-02-09 8:16:15|VD_hangup.agi| -- context = default
2007-02-09 8:16:15|VD_hangup.agi| -- dnid = unknown
2007-02-09 8:16:15|VD_hangup.agi| -- enhanced = 0.0
2007-02-09 8:16:15|VD_hangup.agi| -- extension = h
2007-02-09 8:16:15|VD_hangup.agi| -- language = en
2007-02-09 8:16:15|VD_hangup.agi| -- priority = 2
2007-02-09 8:16:15|VD_hangup.agi| -- rdnis = unknown
2007-02-09 8:16:15|VD_hangup.agi| -- request = VD_hangup.agi
2007-02-09 8:16:15|VD_hangup.agi| -- type = SIP
2007-02-09 8:16:15|VD_hangup.agi| -- uniqueid = 1171034162.149
2007-02-09 8:16:15|VD_hangup.agi|AGI Variables: |1171034162.149|SIP/CMG_peer-09fbce60|h|SIP|918018281718|
2007-02-09 8:16:15|VD_hangup.agi|DEBUG: NODEBUG
2007-02-09 8:16:15|VD_hangup.agi|VD_hangup : 918018281718 SIP/CMG_peer-09fbce60 2 8
2007-02-09 8:16:15|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1171034162.149' limit 1;|
2007-02-09 8:16:15|VD_hangup.agi|VD hangup: no VDAC record found: 1171034162.149 unknown
ckwall
 
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Postby mflorell » Fri Feb 09, 2007 10:51 am

Looks like you are altering CallerIDname somewhere.

Do you have any SetCallerID entries in your extensions.conf file?
mflorell
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Postby ckwall » Fri Feb 09, 2007 11:00 am

I have searched all over the extensions.conf and do not see anything where I would have added custom caller id. I am setting caller id in the campaign screen of the vicidial/admin.php, but that is all.
ckwall
 
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Postby ckwall » Fri Feb 09, 2007 11:02 am

here is the portion of the dialplan for outbound LD dialing that would apply to the number the campaign is dialing to:

; dial a long distance outbound number
exten => _91NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _91NXXNXXXXXX,n,Dial(SIP/CMG_peer/${EXTEN:1})
;exten => _91NXXNXXXXXX,n,Dial(IAX2/REC_SERVER_External_Dialer:spherous456@10.0.1.189/${EXTEN:1},,tTo)
exten => _91NXXNXXXXXX,n,Hangup
ckwall
 
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Postby mflorell » Fri Feb 09, 2007 12:18 pm

you need the 'o' flag on your Dial statement.

Looks like it's on the one you have commented out, but not the one that is active.
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