no "you are only person in conference" sound here

[chinita17]

please help me.

I can log on to my agent gui and ring the phone as it is but there's no "you are the only person in conference" sound and it hungs up after 4 secs. and the no one in your session 860051 appears.

Any corrective measure for this?


GoAutoDial CE 2.1
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group
no other software installed|no digium

[mcargile]

Is the agent on the same network as the dialer? If not this sounds like a firewall issue. You might try switching the agents phone's protocall. IAX2 goes through firewalls much better than SIP.

[chinita17]

firewall already disabled...

still got the same issue...

conference number can't be dialed as an extension number...

what should i do?

[mcargile]

Have you tried IAX2 as the protocol?

[chinita17]

yes got the same problem.

here's the cli when i tried to login:

> Channel SIP/8001-0000000e was answered.
[Apr 17 15:44:03] == Starting SIP/8001-0000000e at default,8600054,1 failed so falling back to exten 's'
[Apr 17 15:44:03] == Starting SIP/8001-0000000e at default,s,1 still failed so falling back to context 'default'
[Apr 17 15:44:03] -- Sent into invalid extension 's' in context 'default' on SIP/8001-0000000e
[Apr 17 15:44:03] -- Executing [i@default:1] Playback("SIP/8001-0000000e", "invalid") in new stack
[Apr 17 15:44:03] -- <SIP/8001-0000000e> Playing 'invalid' (language 'en')
[Apr 17 15:44:03] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 17 15:44:05] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 17 15:44:06] == Parsing '/etc/asterisk/manager.conf': [Apr 17 15:44:06] Found
[Apr 17 15:44:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 17 15:44:06] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 17 15:44:07] == Auto fallthrough, channel 'SIP/8001-0000000e' status is 'UNKNOWN'
[Apr 17 15:44:07] -- Executing [h@default:1] DeadAGI("SIP/8001-0000000e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Apr 17 15:44:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

[mcargile]

what is the "exten context" and "phone context" in the phone account?

[chinita17]

issue resolved thanks for your help! muaaah!

[mcargile]

Mind sharing what the resolution was?

[chinita17]

hi mcargile,

i found out that in updated goautodial ce 2.1 extensions.conf file the meetme line are not presently there (some few lines are missing)... the reason why the conference hang up after the agent log on to the web gui and incomplete the connections. ^_^