agents & queues

[m160858]

hello to everyone:

i am new in this theme .. im installing the vicidial but i dont understand very well about the agents and queues .. in the scratch install appears the following:

; ASTERISK AGENTS LOGINS FOR QUEUES (NOT part of VICIDIAL)
; the following assumes phone agent login and exten are 3 digits and the same
; also assumes that 3-digit login is present in agents.conf and queueus.conf
;Agent Logout then stay onhook, DIAL 54 + 3-digit ID
exten => _54XXX,1,AgentCallbackLogin(||)
; the following are used to login and logout of Asterisk Queues from phone
;Agent Login then stay offhook on the phone, DIAL 55 + 3-digit ID
exten => _55XXX,1,AgentLogin(${EXTEN:1})
;Agent Login then stay onhook, phones will ring, DIAL 56 + 3-digit ID
exten => _56XXX,1,AgentCallbackLogin(||${EXTEN:1}@default)

what can i do in this part?
my agents numbers are the same extensions numbers? with the same description?

[mflorell]

As the comments say this section has nothing to do with VICIDIAL. This is for using Asterisk Agents and Asterisk Queues. Using these will not effect or help your VICIDIAL installation in any way.

[m160858]

As the comments say this section has nothing to do with VICIDIAL. This is for using Asterisk Agents and Asterisk Queues. Using these will not effect or help your VICIDIAL installation in any way.

Im using softphone with user 2001 for example, if i create my agent 2001 dont exists problems?

neither understand these messages

;Agent Logout then stay onhook, DIAL 54 + 3-digit ID
exten => _54XXX,1,AgentCallbackLogin(||)
; the following are used to login and logout of Asterisk Queues from phone
;Agent Login then stay offhook on the phone, DIAL 55 + 3-digit ID
exten => _55XXX,1,AgentLogin(${EXTEN:1})
;Agent Login then stay onhook, phones will ring, DIAL 56 + 3-digit ID
exten => _56XXX,1,AgentCallbackLogin(||${EXTEN:1}@default)

can you explain me please?

[mflorell]

Are you wanting to use VICIDIAL or Asterisk Agents?