BEGINNING AM CHALLENGES

[GREENMONKEY]

SO we have a team of dialers who every morning when we go to start dialing. They sit and wait for inbound calls. for some reason
in the AM the next day our dialer sits idle. We try reseting the hopper, we turn the campaign on and off, we even turn of the ratio

Does anyone know why this PROBLEM is occurring ??

Let me know, Thanks !

[spacejanitor]

If they are waiting for inbound calls, why would you be resetting a hopper / be surprised by an idle campaign?

We will need some more details about what you are trying to do, AS WELL AS your full ViciDial setup including version, build numbers, and hardware configuration.