Switchvox and Vicidial

[vjonvicidial]

We are using Switchvox 5.5 with Goautodial 2.0 Vicidial VERSION: 2.4-308a BUILD: 110428-1108 as Autodialer.
We have configure as iax for communication between the two.
Now the person who integrated the 2 systems for call patching is not working here anymore.
I manage the campaigns and switchvox.
The current configuration is such that the calls are patched to individual agents in switchvox. My target to is land it to a queue.

REMOTE AGENTS LISTINGS:
USER LINES SERVER CONF-EXTEN GROUP STATUS CAMPAIGN
107 1 192.X.X.X 9042106 NONE INACTIVE Random

in case above user the call is patched directly to the extension 106 in switchvox.
if try to change the the conf-exten to 9042355 (where 355 is an queue extension) the call drops suggesting "Invalid Extension".
The extension is valid and is working fine in switchvox.

I was wondering how has he configured the extensions to patch call to switchvox so that i can make changes.

[brett05]

it is goog switchvox with vicidial ????

[striker]

post the few more information

switchvox trunk settings used between vicidial and switchvox
route settings extra!!!!!!!!

[vjonvicidial]

Vicidial is reg. as VOIP providers as following 2 settings
Provider Type IAX / SIP
Provider Name TSI /vicidial
Account ID TSI / switchvox
Hostname 192.X.X.X
Callback Extension - No mapping

A outgoing call rule has been defined
Name - dialer
Pattern To Match - Begins with 88 and the remainder is 3 digits in length.
Outgoing Type - SIP Provider
Call Using- vicidial

Please let me know if u want anything more.

post the few more information

switchvox trunk settings used between vicidial and switchvox
route settings extra!!!!!!!!

[vjonvicidial]

Please find Asterisk log
CASE - FAILING

Code: Select all

[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [8368@default:3] AGI("IAX2/switchvox-17434", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[b][May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [192*168*001*105*9042300@default:1] Goto("IAX2/switchvox-17434", "default|9042300|1") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Goto (default,9042300,1)
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Sent into invalid extension '9042300' in context 'default' on IAX2/switchvox-17434
[/b][May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [i@default:1] Playback("IAX2/switchvox-17434", "invalid") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     --  Playing 'invalid' (language 'en')
[May 19 17:05:39] VERBOSE[28137] logger.c: [May 19 17:05:39]     -- AGI Script 127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----35-----0 completed, returning 0
[May 19 17:05:39] VERBOSE[28137] logger.c: [May 19 17:05:39]   == Spawn extension (default, 90429893052003, 3) exited non-zero on 'Local/90429893052003@default-8fb5,2'
[May 19 17:05:42] VERBOSE[28261] logger.c: [May 19 17:05:42]   == Auto fallthrough, channel 'IAX2/switchvox-17434' status is 'UNKNOWN'
[May 19 17:05:42] VERBOSE[28261] logger.c: [May 19 17:05:42]     -- Executing [h@default:1] DeadAGI("IAX2/switchvox-17434", "127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack


CASE WORKING - Extension 10X works fine.

Code: Select all

[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [8368@default:3] AGI("SIP/vicidial-000003ef", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [192*168*001*105*9042106@default:1] Goto("SIP/vicidial-000003ef", "default|9042106|1") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Goto (default,9042106,1)
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [9042106@default:1] AGI("SIP/vicidial-000003ef", "agi://127.0.0.1:4577/call_log") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [9042106@default:2] Dial("SIP/vicidial-000003ef", "SIP/vicidial/106|60|m(viv)") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Called vicidial/106
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Started music on hold, class 'viv', on SIP/vicidial-000003ef
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- SIP/vicidial-000003f0 is ringing
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- SIP/vicidial-000003f0 is making progress passing it to SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- SIP/vicidial-000003f0 answered SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- Stopped music on hold on SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- Packet2Packet bridging SIP/vicidial-000003ef and SIP/vicidial-000003f0



i checked out extension.conf .. it contained some _904210X extension which i tried to make _9012XXX, still no luck. please guide .
not able to add the code of extension.conf as it is giving error "Your post looks too spamy for a new user, please remove off-site URLs."