QC feature

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QC feature

Postby lvish » Mon May 14, 2012 5:51 am

Hello,

We have Vicibox redux 3.1.15 & Vicidial version 2.6b0.5 (svn upgrade) on single HP server . Would like to know whether QC feature is active in this version.

regds

lvish
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Re: QC feature

Postby mflorell » Mon May 14, 2012 10:17 am

The QC feature is not active in any version, it was never completed. William has been working on a basic version of it for the last year or so though, he has said it will be released open-source when it is complete.
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Re: QC feature

Postby lvish » Tue May 15, 2012 1:06 pm

Thank you,
lvish
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Re: QC feature

Postby Trying » Wed May 23, 2012 12:46 pm

We are using the QC feature already. Not sure when William will release it to the community. Maybe he will give an update here. I can send it to you but it is at full risk to you because it is very much version specific at this stage until he sorted out the ease of installing it on other versions.... Or that is the way I understand it.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: QC feature

Postby lvish » Wed May 23, 2012 10:26 pm

Trying,

Sure I can try , which version is that compatible?


regds

lvish
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am

Re: QC feature

Postby Trying » Thu May 24, 2012 12:08 pm

Please bump this topic again on Monday. I will only be in the office then.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: QC feature

Postby ClearCall » Tue May 29, 2012 4:21 pm

Has there been any update on this feature?
I do not need anything very complex but currently do QC in a MS Access database and would love to have everything centralized.
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Re: QC feature

Postby Trying » Wed May 30, 2012 3:49 pm

I will forward the info to you. I would love to see this eventually integrated with Vicidial. QC must surely be a standard requirement for most call centers.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: QC feature

Postby lvish » Thu May 31, 2012 9:28 am

Trying,

pls share the info , I will try it out..
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am

Re: QC feature

Postby ClearCall » Thu May 31, 2012 12:22 pm

Yes please share.
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Re: QC feature

Postby Trying » Mon Jun 04, 2012 7:54 am

Hi

Apologies, I was out of town. Please send me all your email addresses and I will forward it to you with the manual. Please note that this is at your own risk and I cannot support you at all.

The version I am using it on is:

VERSION: 2.4-361a
BUILD: 120221-1647
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: QC feature

Postby BadBoyRick » Fri Jun 15, 2012 4:36 pm

please send me the QC feature info please
BadBoyRick
 
Posts: 2
Joined: Fri Jun 15, 2012 4:29 pm

Re: QC feature

Postby Trying » Sat Jun 16, 2012 2:11 am

What is your email address?
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: QC feature

Postby BadBoyRick » Tue Jun 19, 2012 3:16 pm

My email address is rickdelgadillo73 at gmail

if i put the address complete it tells me "Your post looks too spamy for a new user, please remove off-site URLs."
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Re: QC feature

Postby Trying » Fri Jun 22, 2012 3:30 am

I emailed it to you. Please let us know how it works for you. Also report any errors please. That is the only way William will know if there are bugs.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa


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