Feature : Monitor and barging only

[saidmsl]

Hi,

sometimes customer want to inspect and monitor agents in live prod,
instead on having to add them to admin, is it possible to have a simple interface when they can login (like agent : user name / password / phone ext/ phone password / campaign) and view live the Real time campaign with possibility to barge or monitor on the entered phone ext.

Thanks

[williamconley]

1) Welcome to the party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Sounds like a great feature request, you should add it to the issue tracker as well. We've built limited realtime monitor pages for clients under several circumstances. We have also on a few occasions been asked to remove the menu header and several other features from the real time screen to avoid temptation and visibility of unavailable features from the user who is expected ONLY to monitor agents. However: the present version of Vicidial does allow limited access users to have a very restricted view of reports with limited campaign access. But there still must be some form of security, which is supplied by the admin interface (ie: "Users"). If you want to give the users a link directly to the realtime page, you can certainly do that (/realtime_report.php?group=XXXX&RR=4&DB=0&adastats=), but the user will still need to exist in Users. If you experiment with Reports Only users (read the manual) you may find that everything you need is already here.

[saidmsl]

Thanks

it's an indication .

i will try to create an interface for it.

Rgds

[saidmsl]

Hi,
have put my work in the issue tracker :
http://www.vicidial.org/VICIDIALmantis/view.php?id=578