Ringtone when doing a callback

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Ringtone when doing a callback

Postby dspaan » Mon May 21, 2012 10:56 am

I was wondering if anyone knows how to create a ringing sound when doing manual callbacks? Right now the agents do a callback then they don't hear anything for a long time until someone picks up or not.

In the carrier setup we have this but it doesn't matter:
exten => _8XX.,n,Dial(${IAX8TRUNK}/${EXTEN:1},,tTor)
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Ringtone when doing a callback

Postby rrb555 » Mon May 21, 2012 11:51 am

when u do manual dial can u hear ringing sounds?

normally this issue is within ur VOIP provider. We doesn't experience this any longer
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
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Re: Ringtone when doing a callback

Postby tarundas » Tue May 22, 2012 7:08 am

Make a call from your softphone ( Ex. X-Lite) and find if it is really a VoIP issue.
Some people aren't just missing a SCREW... they're missing the whole damn TOOLBOX!
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