VDCL issue.

[akmayuga]

hi guys,

i just want to know what is VDCL and can we disable it?

thanks guys

[mflorell]

Can you explain what VDCL is doing that you want to disable?

[akmayuga]

hi,

thanks for the reply... this VDCL appears on our reports. may i know what is the purpose of these..??

thank you

[mflorell]

VDCL is the default user ID for inbound calls when the call did not go to an agent.

[akmayuga]

hi mflorell,

thank you so much for the info, but is there a way to disable it?? because it conflicts in our call reports.

[mflorell]

There is no way to "disable" a default field value. It has to be something, even if it's blank, which causes other issues, which is how we ended up putting VDCL in there.

[linuxknight]

VDCL is the default user ID for inbound calls when the call did not go to an agent.

I see this user on an export calls report when sorting out sales for a particular campaign. When I do a lead search by phone number it shows that it did in fact go directly to an agent.

Are there other scenarios where this appears, other than when a call did not go to an agent?