Hardware Requirement

[arunvoip]

Hi Matt,

I'm trying to setup a call centre with 25-30 seats. What hardware dimension I use ?
if I use g729 , ulaw, ilic and gsm.

one more thing I want to know
Remember to nfs-mount the sound recordings directories!

from where to where do I have to mount the sound directories.

waiting for a quick reply.

thanks.

Arun

[mflorell]

G729 will require more hardware than using ULAW.

Will you be recording all calls?

What dial ratio(outside lines per agent) will you be using?

[arunvoip]

hi,

all calls to be recorded and dial 1.0.

thanks

Arun

[mflorell]

at a 1.0 you might be able to do this all on one server. I would recommend at least a 3.4GHz P4 with 2GB of RAM and a SCSI RAID LSILogic 320-1 controller with 4 SCSI 15k drives.

[arunvoip]

Hi,

thanks for your reply.

How can I spilt this setup for two machines that is I have two server with same config of AMD 64bit Optron, 2GB RAM, 160 GB SATA.

thanks

Arun

[gschaller]

You want to split your setup and use two servers instead of one server with all running on it? Asterisk on one server and Apache/MySQL on the second one.

[mflorell]

With upto 30 channels of concurrent recording you will probably run into recording issues using an SATA drive when it starts to become fragmented. That is not a problem with SCSI RAID which is why I strongly recommend that for people doing a lot of recording.

[enjay]

I record EVERY call in the environment and I swear by SCSI I have had no problems with recording at all in fact I have re-written the AST_CRON_mix_recordings_MP3.pl to FTP the stuff over to a server but put it in a $todaysdate folder then I have a small php page so I can sort based on agent, time, campaign, date etc..

I will be posting this on the tracker for anyone interested.

-enjay

[arunvoip]

Hi,

thanks everyone. I will consider SCSI over my SATA drives.

thanks

Arun