Problem in Dialing

[Dee]

Hi please help me,
I'm new user of vicidial, i'm using VICIDIAL web-client version: 2.0.5-206 When i log in as agent i can't call in auto and maunual dial, i got this message after 3 minutes 'No one is in your session: xxxxxxx ' and all the customer info field is empty.I upload the leads like the tutorial i found in youtube..

[rrb555]

Have u configured soft phone correctly?

[Dee]

I don't know because other experience person is coming yesterday an configured the soft phone .Please can you tell me how to solve this problem.

[rrb555]

For starters can u check ur soft phone on that machine. A working soft phone is suppose to be running. Then when u login to th e dialer that soft phone should be ringing, with that u should answer it so a the could be complete connection between web and soft phone

[noworldorder]

Is your softphone registered? Do you have access to the CLI?

[Dee]

Thanks for all your help.Now all the soft phone and the system are also perfectly working .

[Sudh]

Hi, i am a new user of Vicidial web client. My softphone rings when i login as an agent. But when i click "Dial Next" button, it displays the customer info, i do not hear any ring and in a couple of seconds, i receive this message "DIAL ALERT:
Call Rejected: CONGESTION
Cause: 21 - Call rejected."
Please help me why is it popping this error and any solution to avoid this.

Thanks in advance.
Sudh

[rrb555]

Please post CLI output when u experienced that issue

[Sudh]

Pl find the CLI output while this window was popped:


[Jun 6 02:57:08] NOTICE[2951]: chan_sip.c:13470 handle_response_invite: Failed to authenticate on INVITE to '"M6060257070000011987" <sip:0000000000@192.168.1.2>;tag=as04314f89'
[Jun 6 02:57:08] -- SIP/58.68.65.41-00000020 is circuit-busy
[Jun 6 02:57:08] == Everyone is busy/congested at this time (1:0/1/0)
[Jun 6 02:57:08] -- Executing [919055976442@default:3] Hangup("Local/8600051@default-4a14,1", "") in new stack
[Jun 6 02:57:08] == Spawn extension (default, 919055976442, 3) exited non-zero on 'Local/8600051@default-4a14,1'
[Jun 6 02:57:08] -- Executing [h@default:1] DeadAGI("Local/8600051@default-4a14,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----21-----CONGESTION----------") in new stack
[Jun 6 02:57:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 6 02:57:08] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 6 02:57:08] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-4a14,2'
[Jun 6 02:57:08] -- Executing [h@default:1] DeadAGI("Local/8600051@default-4a14,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jun 6 02:57:08] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 6 02:57:09] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 6 02:57:10] == Manager 'sendcron' logged off from 127.0.0.1

[rrb555]

Most likely a VOIP issue

[Sudh]

Not sure what needs to be done. Pl brief me how to resolve it. Thx.

[Michael_N]

Why dont you upgrade to a newer version of vicidial the newest is 2.4
Many bugs have been solved since version 2.0.5

[striker]

hi sudh

post your sip settings used in the vicidial.

also post the output of the below commands in asterisk cli

sip show peers
sip show regitry.