All installation and configuration problems and questions
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by uperformkarthick » Tue Jun 12, 2012 5:55 am
Hi,
When I do a lead search the last call time was wrong. Then I found that the phone code is causing the issue and fixed it.
Now when I do a manual dial with the phone code it is setting GMT correctly in the database but last call time shows the value of GMT 0.
Is it a bug or I am missing some thing.
Thanks
Karthik
ViciBox server 3.1.14 | Vicidial VERSION: 2.4-351a
BUILD: 111223-0043 | Asterisk 1.4.39.2-vici | 1 DB/web Server / 1 Telephony Server | Hardware: Digium te420 4 port card | No Extra Software After Installation
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uperformkarthick
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by mcargile » Thu Jun 21, 2012 8:52 am
I believe the field you are referring to is the last local call time. This is the time local to the person you called. So if they are in GMT 0 this is perfectly correct.
Michael Cargile | Director of Engineering | ViciDialGroup | http://www.vicidial.com
The official source for VICIDIAL services and support. 1-888-894-VICI (8424)
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mcargile
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by uperformkarthick » Sat Jun 23, 2012 2:18 am
Hi Michael,
I have checked the database. When there is GMT 0 the local call time should be the server time right?
But it is shows around 5 hours difference. I have also changed the GMT setting in the PHP and checked all the phone and server configurations in the vicidial.
I have upgraded to latest version (VERSION: 2.6-370a BUILD: 120529-2112)and the issue is resolved. But I am facing a strange issue when I click on the campaign details page it is showing empty and I am not able to save any changes.
Sorry for the delayed reply. I appreciate your support.
Thanks
Karthik
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uperformkarthick
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by uperformkarthick » Mon Jun 25, 2012 12:16 am
Latest version is working fine. I have ran 2.4 sql upgrade instead of 2.6 sql upgrade.
Sorry for this mess.
Thank you for the support.
Thanks
Karthik Raha
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uperformkarthick
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