vicidial.org

by **eijal** » Thu Feb 08, 2007 6:59 pm

HI EVERYBODY:

I DON'T KNOW IF VICIDIAL CAN DO THIS

WE NEED 2 CAMPAIGNS, ONE FOR OUTBOUND (TELEMARKETING) AND ONE FOR INBOUND (CONFIRMATION OF SALES)

OK, THIS THE SITUATION:

FOR THE SALES AGENTS THE VICIDIAL MAKES OUTBOUND CALLS (WE HAVE OUR LEADS WITH ALL THEIR INFORMATION), THEN IF THE AGENT MAKES THE SALE, THE AGENT NEEDS TO MAKE A CONFIRMATION TO A INBOUND CAMPAIGN (ANY CLOSER) IN A THREE WAY CALL (DEAL, AGENT, AND VERIFICATOR). BUT THE VERIFICATOR NEEDS ALL THE INFORMATION OF THE LEAD TO CONFIRM THE SALE. IT COULD BE A WASTE OF TIME IF THE VERIFICATOR NEEDS TO WRITE ALL THE INFORMATION AGAIN

IT COULD BE GREAT IF THE VERIFICATOR CAN HAVE THE SAME INFORMATION OF THE SALES AGENT AND IN A THREE WAY CALL (AGENT, DEAL AND VERIFICATOR)

THANKS

by **mflorell** » Thu Feb 08, 2007 7:20 pm

You can do that with VICIDIAL.

From the Help screen under campaign presets:

If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dial string will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field.

So, put CXFER90009 as the D1 and/or D2 presets, then the fronter will click on the transfer/conference button, click on the D1 link to the right, and click on the dial-with-customer button. Then a call will go to a closer with the full customer data and will enter the session with the fronter and customer.

by **eijal** » Fri Feb 09, 2007 4:15 pm

Hi mflorell:
This is what I did:
- I made a TestCamp campaign for outbound calls and everything is OK.
- I make a CLOSER campaign, with the respective INBOUND GROUP, exactly like the manager manual:
4. For this tutorial we will use the following values for the fields on the NEW IN-GROUP form:
group ID: SALESLINE
group name: Primary Sales Line
group color: red
active: Y
web form: <we leave this blank> If you have a CRM, put its search page address here.
voicemail: <we leave this blank>
next agent call: oldest_call_finish
fronter display: Y
script: NONE
get call launch: NONE
5. We will click submit to create the in-group, and then we go to the CAMPAIGNS section and the
ADD NEW CAMPAIGN link.
6. For this tutorial we will use the following for the fields on the NEW CAMPAIGN form:
campaign ID: CLOSER
campaign name: Closer and inbound campaign
active: Y
- we will leave park extension, park filename and web form blank for this tutorial -
allow closers: Y
hopper level: 5
auto dial level: 1
dial method: RATIO
next agent call: oldest call finish
local call time: 24hours
- we will leave voicemail, script and get call launch blank for this tutorial -

- In the TestCamp I added CXFER90009
Transfer-Conf Number 1 CXFER90009
Transfer-Conf Number 2 CXFER90009

- Then when fronter clicks on the transfer/conference button, clicks on the D1 link to the right, and clicks on the dial-with-customer button. I have this error in the CLI Asterisk

Code: Select all: HTT*CLI> == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing Answer("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2") in new stack > Channel Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,1 was answered. -- Executing AGI("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2agi-VDADcloser.agi|90009*CL_TESTCAMP_L**280**7275551213*7777*-----START") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADcloser.agi -- Executing MeetMe("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,18600051") in new stack -- AGI Script agi-VDADcloser.agi completed, returning 0 -- Executing Hangup("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2") in new stack == Spawn extension (default, 90009*CL_TESTCAMP_L**280**7275551213*7777*, 3) exited non-zero on 'Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2' -- Executing DeadAGI("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/90009*CL_TESTCAMP_L**280**7275551213*7777*@default-eabd,2agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------) completed, returning 0 Feb 9 17:12:43 WARNING[13692]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error Feb 9 17:12:43 WARNING[13692]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error

Whit lots and lots of

Code: Select all: Feb 9 17:12:45 WARNING[13692]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error

by **mflorell** » Fri Feb 09, 2007 4:18 pm

Your inbound group needs to be called: CL_TESTCAMP_L

by **eijal** » Fri Feb 09, 2007 4:42 pm

mflorell wrote:Your inbound group needs to be called: CL_TESTCAMP_L

OK, I created an inbound group with these settings:
GROUP ID: CL_TESTCAMP_L
Group Name: Consultative
Group Color: green
Active: Y
Fronter Display: Y

And I have the same in the CLI ASTERISK

Code: Select all: HTT*CLI> == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing Answer("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2") in new stack -- Executing AGI("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2agi-VDADcloser.agi|90009*CL_TESTCAMP_L**277**7275551213*7777*-----START") in new stack > Channel Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,1 was answered. -- Executing MeetMe("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,18600051") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADcloser.agi -- AGI Script agi-VDADcloser.agi completed, returning 0 -- Executing Hangup("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2") in new stack == Spawn extension (default, 90009*CL_TESTCAMP_L**277**7275551213*7777*, 3) exited non-zero on 'Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2' -- Executing DeadAGI("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/90009*CL_TESTCAMP_L**277**7275551213*7777*@default-a4f4,2agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------) completed, returning 0 Feb 9 17:34:52 WARNING[17831]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error Feb 9 17:34:52 WARNING[17831]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error

by **mflorell** » Sat Feb 10, 2007 12:57 am

Can you post some output from the agiout log file when you do the transfer?

What do you have in the _90009. extension in extensions.conf?

by **eijal** » Sat Feb 10, 2007 2:17 pm

mflorell wrote:Can you post some output from the agiout log file when you do the transfer?

What do you have in the _90009. extension in extensions.conf?

This is the agiout log file when I do the transfer:

Code: Select all: 2007-02-10 15:12:25|agi-VDADcloser.agi|Perl Environment Dump: 2007-02-10 15:12:25|agi-VDADcloser.agi|0|90009*CL_TESTCAMP_L**281**7275551213*7777*-----START 2007-02-10 15:12:25|agi-VDADcloser.agi|callerID changed: J0210151225000000281 2007-02-10 15:12:25|agi-VDADcloser.agi|callerID changed: J0210151225000000281 2007-02-10 15:12:25|agi-VDADcloser.agi|callerID changed: J0210151225000000281 2007-02-10 15:12:25|agi-VDADcloser.agi|callerID changed: J0210151225000000281 2007-02-10 15:12:25|agi-VDADcloser.agi| -- accountcode = 2007-02-10 15:12:25|agi-VDADcloser.agi| -- callerid = 1800240110 2007-02-10 15:12:25|agi-VDADcloser.agi| -- calleridname = DCagcW11711347387777 2007-02-10 15:12:25|agi-VDADcloser.agi| -- callingani2 = 0 2007-02-10 15:12:25|agi-VDADcloser.agi| -- callingpres = 0 2007-02-10 15:12:25|agi-VDADcloser.agi| -- callingtns = 0 2007-02-10 15:12:25|agi-VDADcloser.agi| -- callington = 0 2007-02-10 15:12:25|agi-VDADcloser.agi| -- channel = Local/90009*CL_TESTCAMP_L**281**7275551213*7777*@default-db28,2 2007-02-10 15:12:25|agi-VDADcloser.agi| -- context = default 2007-02-10 15:12:25|agi-VDADcloser.agi| -- dnid = unknown 2007-02-10 15:12:25|agi-VDADcloser.agi| -- enhanced = 0.0 2007-02-10 15:12:25|agi-VDADcloser.agi| -- extension = 90009*CL_TESTCAMP_L**281**7275551213*7777* 2007-02-10 15:12:25|agi-VDADcloser.agi| -- language = en 2007-02-10 15:12:25|agi-VDADcloser.agi| -- priority = 2 2007-02-10 15:12:25|agi-VDADcloser.agi| -- rdnis = unknown 2007-02-10 15:12:25|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi 2007-02-10 15:12:25|agi-VDADcloser.agi| -- type = Local 2007-02-10 15:12:25|agi-VDADcloser.agi| -- uniqueid = 1171134745.12 2007-02-10 15:12:25|agi-VDADcloser.agi|AGI Variables: |1171134745.12|Local/90009*CL_TESTCAMP_L**281**7275551213*7777*@default-db28,2|90009*CL_TESTCAMP_L**281**7275551213*7777*|Local|J0210151225000000281| 2007-02-10 15:12:25|agi-VDADcloser.agi|+++++ VDAD START : |281|2007-02-10 15:12:25| 2007-02-10 15:12:25|agi-VDADcloser.agi|+++++ VDAD START LOCAL CHANNEL: EXITING-

And this what I have in the extensions.conf

Code: Select all: ; parameters for agi-VDADcloser.agi (2 fields separated by five dashes "-----"): ; 1. the full extension formatted by VICIDIAL for internal transfers * separated ; 2. the word START to denote the beginning of the acceptance of the transfer ; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover or IAX channel] exten => _90009.,1,Answer ; Answer the line exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START) exten => _90009.,3,Hangup

by **mflorell** » Mon Feb 12, 2007 12:57 pm

OK, I did a code review of this issue and I realized that I never did fully test Consultative transfers in a single-server environment.

I have fixed several scripts in SVN 2-X and it now works reliably. The fronter needs to wait at least 5 seconds after starting the CXFER before they leave the 3way. And the closer needs to wait at least 10 seconds to hangup after the fronter leaves the session.

by **eijal** » Mon Feb 12, 2007 4:15 pm

Yeah!!!!!!, I can make consultative transfers. Now I am testing more deeply.
Thank you very much mflorell

by **gschaller** » Thu Feb 15, 2007 7:32 am

Can you please tell me the changes Matt? Today I made a test with the same results. Vicidial version is 2.0.3b2.
Changes from svn r517 and r519?

by **gschaller** » Thu Feb 15, 2007 11:32 am

I updated with the files from r517 and r519, but there is a problem: The fronter press "Leave 3 way call" but is still in the conference.

by **mflorell** » Thu Feb 15, 2007 3:26 pm

I cannot duplicate your problem on my test setup, but same-server consultative transfers are not exactly perfect.

Can you tell me a little more about what is going on?

Some vicidial_manager records perhaps?

by **gschaller** » Fri Feb 16, 2007 5:01 am

I have two servers, but not connected together. On one server is one campaign, on the second another one. So at the moment I don't connect them by dialplan. SIP/999 was the fronter, IAX2/1999 was the closer in the following test.

Asterisk-CLI:

Code: Select all: == Spawn extension (default, 192*168*001*010*8600052*18065*101*49*3834514474*CL_TEST2_L*, 0) exited non-zero on 'Zap/1-1' -- Sent into invalid extension '192*168*001*010*8600052*18065*101*49*3834514474*CL_TEST2_L*' in context 'default' on Zap/1-1 -- Executing Playback("Zap/1-1", "invalid") in new stack -- Playing 'invalid' (language 'en') == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,1' -- Executing DeadAGI("Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,1agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,1agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 == Spawn extension (default, 8600052, 1) exited non-zero on 'Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,2' -- Executing DeadAGI("Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,2agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,2agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0

And the entries from vicidial_manager:

Code: Select all: "man_id","uniqueid","entry_date","status","response","server_ip","channel","action","callerid","cmd_line_b","cmd_line_c","cmd_line_d","cmd_line_e","cmd_line_f","cmd_line_g","cmd_line_h","cmd_line_i","cmd_line_j","cmd_line_k" "1186002","asterisk-5365-1171619622.53725","2007-02-16 10:53:41","DEAD","N","192.168.1.10","SIP/999-007a7910","Originate","S0702161053418600051","Channel: SIP/999","Context: default","Exten: 8600051","Priority: 1","Callerid: S0702161053418600051",,,,, "1186003","asterisk-5365-1171619630.53728","2007-02-16 10:53:50","DEAD","N","192.168.1.10","IAX2/1999-5","Originate","S0702161053508600052","Channel: IAX2/1999","Context: default","Exten: 8600052","Priority: 1","Callerid: S0702161053508600052",,,,, "1186004","asterisk-5365-1171619689.53734","2007-02-16 10:54:49","UPDATED","N","192.168.1.10","Zap/1-1","Originate","V0216105449000018065","Exten: 8365","Context: default","Channel: Local/00493834514474@default","Priority: 1","Callerid: ""V0216105449000018065"" <0000000000>","Timeout: 30000",,,, "1186005","Uniqueid: asterisk-5365-1171619730.53735","2007-02-16 10:55:29","UPDATED","N","192.168.1.10","Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,1","Originate","DCagcW11716197069999","Channel: Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default","Context: default","Exten: 8600051","Priority: 1","Callerid: ""DCagcW11716197069999"" <0000000000>",,,,, "1186006",,"2007-02-16 10:55:50","SENT","N","192.168.1.10",,"Redirect","VXvdcW11716197279999","Channel: Zap/1-1","Context: default","Exten: 192*168*001*010*8600052*18065*101*49*3834514474*CL_TEST2_L*","Priority: 1","CallerID: VXvdcW11716197279999",,,,, "1186007",,"2007-02-16 10:55:50","SENT","N","192.168.1.10",,"Hangup","VXvdcW11716197279999","Channel: Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,1",,,,,,,,, "1186008",,"2007-02-16 10:56:20","SENT","N","192.168.1.10",,"Hangup","HLvdcW11716197481101","Channel: Local/90009*CL_TEST2_L*CXFER*18065**3834514474*999*@default-6982,2",,,,,,,,, "1186009",,"2007-02-16 10:56:27","SENT","N","192.168.1.10",,"Hangup","ULGH34591171619787","Channel: IAX2/1999-5",,,,,,,,, "1186010",,"2007-02-16 10:56:32","SENT","N","192.168.1.10",,"Hangup","ULGH34591171619792","Channel: SIP/999-007a7910",,,,,,,,,

by **gschaller** » Fri Feb 16, 2007 5:56 am

Problems solved. I followed the instructions from LOAD_BALANCING.txt and now it works perfectly. Thanks!

by **eijal** » Fri Feb 16, 2007 3:41 pm

Hi, this is what is going on in a consultative tranfer:

Some times the agents from the CLOSER campaign are all busy and the fronter needs to validate his/her sale at this time with a CONSULTATIVE MACHINE.
What did I do?

In the In-Group called CL_TESTCAMP_L I set the Use Drop Message and Drop Exten to:
- Use Drop Message: Y
- Drop Exten: 83078307

And for the extension 83078307, I have something like this:

Code: Select all: ;Dial plan for MACHINE CONSULTATIVE exten => 83078307,1,Dial(IAX2/user:password@domain.com/1800688XXXX) exten => 83078307,n,Hangup

And the problem is: when the fronter is redirecter to the extension 83078307, he/she cannot hangup to the MACHINE CONSULTATIVE with the HANGUP XFER LINE button and he/she needs to go to: Show conference call channel information --> HANGUP (the correct channel for the MACHINE CONSULTATIVE)

this is the agiout ouput:

Code: Select all: 2007-02-16 16:33:10|agi-VDADcloser.agi|Perl Environment Dump: 2007-02-16 16:33:10|agi-VDADcloser.agi|0|90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*-----START 2007-02-16 16:33:10|agi-VDADcloser.agi|callerID changed: J0216163310000000006 2007-02-16 16:33:10|agi-VDADcloser.agi|callerID changed: J0216163310000000006 2007-02-16 16:33:10|agi-VDADcloser.agi|callerID changed: J0216163310000000006 2007-02-16 16:33:10|agi-VDADcloser.agi|callerID changed: J0216163310000000006 2007-02-16 16:33:10|agi-VDADcloser.agi| -- accountcode = 2007-02-16 16:33:10|agi-VDADcloser.agi| -- callerid = 1800240110 2007-02-16 16:33:10|agi-VDADcloser.agi| -- calleridname = DCagcW11716579121300 2007-02-16 16:33:10|agi-VDADcloser.agi| -- callingani2 = 0 2007-02-16 16:33:10|agi-VDADcloser.agi| -- callingpres = 0 2007-02-16 16:33:10|agi-VDADcloser.agi| -- callingtns = 0 2007-02-16 16:33:10|agi-VDADcloser.agi| -- callington = 0 2007-02-16 16:33:10|agi-VDADcloser.agi| -- channel = Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2 2007-02-16 16:33:10|agi-VDADcloser.agi| -- context = default 2007-02-16 16:33:10|agi-VDADcloser.agi| -- dnid = unknown 2007-02-16 16:33:10|agi-VDADcloser.agi| -- enhanced = 0.0 2007-02-16 16:33:10|agi-VDADcloser.agi| -- extension = 90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300* 2007-02-16 16:33:10|agi-VDADcloser.agi| -- language = en 2007-02-16 16:33:10|agi-VDADcloser.agi| -- priority = 2 2007-02-16 16:33:10|agi-VDADcloser.agi| -- rdnis = unknown 2007-02-16 16:33:10|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi 2007-02-16 16:33:10|agi-VDADcloser.agi| -- type = Local 2007-02-16 16:33:10|agi-VDADcloser.agi| -- uniqueid = 1171657989.43 2007-02-16 16:33:10|agi-VDADcloser.agi|AGI Variables: |1171657989.43|Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2|90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*|Local|J0216163310000000006| 2007-02-16 16:33:10|agi-VDADcloser.agi|+++++ VDAD START : |6|2007-02-16 16:33:10| 2007-02-16 16:33:10|agi-VDADcloser.agi|+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- 2007-02-16 16:33:10|agi-VDADcloser.agi||INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('192.168.2.5','CL_TESTCAMP_L','LIVE','6','1171657989.43','J0216163310000000006','Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2','1','6275551213','2007-02-16 16:33:10','IN','LIVE-0')| 2007-02-16 16:33:10|agi-VDADcloser.agi||INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('6','CL_TESTCAMP_L','2007-02-16 16:33:10','1171657990','QUEUE','1','6275551213','VDCL','N')| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDCL : |6|6|insert to vicidial_closer_log 2007-02-16 16:33:10|agi-VDADcloser.agi||INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('6','CL_TESTCAMP_L','2007-02-16 16:33:10','1','6275551213','4000','VDXL')| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDXL : |6|6|insert to vicidial_xfer_log 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi|CHANNEL Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2 DOWN 0 10|6 CHECKING AGAIN 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:10|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.5' and campaign_id = 'CL_TESTCAMP_L' and call_time < "2007-02-16 16:33:10" and lead_id != '6';| 2007-02-16 16:33:10|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_TESTCAMP_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='6',uniqueid='1171657989.43', channel='Local/90009*CL_TESTCAMP_L*CXFER*6**6275551213*51300*@default-c222,2', callerid='J0216163310000000006' where status IN('CLOSER','READY') and server_ip='192.168.2.5' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C$|_B$|_I$)' and closer_campaigns LIKE "% CL_TESTCAMP_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;| 2007-02-16 16:33:10|agi-VDADcloser.agi|NNNNN No available agent found 2007-02-16 16:33:21|agi-VDADcloser.agi|exiting the VDAD app, transferring call to 83078307 2007-02-16 16:33:21|agi-VDADcloser.agi|-- VDCL vac record deleted: |1| CL_TESTCAMP_L| 2007-02-16 16:33:21|agi-VDADcloser.agi|-- VDCL vcl update: |1|6| |UPDATE vicidial_closer_log set status='DROP',end_epoch='1171658001',length_in_sec='10',queue_seconds='10' where lead_id = '6' order by start_epoch desc limit 1;| 2007-02-16 16:33:21|agi-VDADcloser.agi|-- VDCL vl update: |1|6| |UPDATE vicidial_list set status='XDROP' where lead_id = '6';|

PD.
What is the name of the sound file where there is: "Your call is very important to us..............". And is is in the /var/lib/asterisk/sounds directory?

by **mflorell** » Fri Feb 16, 2007 11:37 pm

I haven't run into that situation before, if the CONSULTATIVE TRANFERS cannot go through, you should hangup XFER line before it gets to the drop timeout since a drop action will also do things like finalize call records.

generic_hold.gsm is the name of the audio file you are looking for.

by **eijal** » Fri Mar 02, 2007 6:12 pm

Hi mflorell,
I have working quite well with consultative transfers, but with a new installation from svn (verison 2.0.3b4.5) I have almost the same problems. These are my settings:

- OUTBOUND CAMPAIGN
1. Campaign ID: AGENTES
2. Transfer-Conf Number 1: CXFER90009
3. And everything works well with this outbound campaign

- In-Groups
1. Group ID: CL_AGENTES_L
2. Group Name: Consultative
3. Group Color: RED
4. Active: Y
5. Web Form: blank
6. Next Agent Call: oldest_call_finish
7. Fronter Display: Y
8. Script: None
9. Get Call Launch: NONE

- Inbound CAMPAIGN
1. campaign ID: CLOSER
2. campaign name: Closer and inbound campaign
3. active: Y
4.Park extension, park filename and web form blank for this campaign
5. allow closers: Y
6. hopper level: 5
7. auto dial level: 1
8. dial method: RATIO
9. next agent call: oldest call finish
10. local call time: 24hours
11. voicemail, script and get call launch blank for this campaign

And when I make the consultative transfer, this is what I have:

- ASTERISK CLI lots of:

Code: Select all: Mar 2 19:06:00 WARNING[12108]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Success

-AGIOUT file

Code: Select all: 2007-03-02 19:05:59|agi-VDADcloser.agi|Perl Environment Dump: 2007-03-02 19:05:59|agi-VDADcloser.agi|0|90009*CL_AGENTES_L**17**4797833206*51300*-----START 2007-03-02 19:05:59|agi-VDADcloser.agi|callerID changed: J0302190559000000017 2007-03-02 19:05:59|agi-VDADcloser.agi|callerID changed: J0302190559000000017 2007-03-02 19:05:59|agi-VDADcloser.agi|callerID changed: J0302190559000000017 2007-03-02 19:05:59|agi-VDADcloser.agi|callerID changed: J0302190559000000017 2007-03-02 19:05:59|agi-VDADcloser.agi| -- accountcode = 2007-03-02 19:05:59|agi-VDADcloser.agi| -- callerid = 1800240110 2007-03-02 19:05:59|agi-VDADcloser.agi| -- calleridname = DCagcW11728767561300 2007-03-02 19:05:59|agi-VDADcloser.agi| -- callingani2 = 0 2007-03-02 19:05:59|agi-VDADcloser.agi| -- callingpres = 0 2007-03-02 19:05:59|agi-VDADcloser.agi| -- callingtns = 0 2007-03-02 19:05:59|agi-VDADcloser.agi| -- callington = 0 2007-03-02 19:05:59|agi-VDADcloser.agi| -- channel = Local/90009*CL_AGENTES_L**17**4797833206*51300*@default-5ea3,2 2007-03-02 19:05:59|agi-VDADcloser.agi| -- context = default 2007-03-02 19:05:59|agi-VDADcloser.agi| -- dnid = unknown 2007-03-02 19:05:59|agi-VDADcloser.agi| -- enhanced = 0.0 2007-03-02 19:05:59|agi-VDADcloser.agi| -- extension = 90009*CL_AGENTES_L**17**4797833206*51300* 2007-03-02 19:05:59|agi-VDADcloser.agi| -- language = en 2007-03-02 19:05:59|agi-VDADcloser.agi| -- priority = 2 2007-03-02 19:05:59|agi-VDADcloser.agi| -- rdnis = unknown 2007-03-02 19:05:59|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi 2007-03-02 19:05:59|agi-VDADcloser.agi| -- type = Local 2007-03-02 19:05:59|agi-VDADcloser.agi| -- uniqueid = 1172876759.139 2007-03-02 19:05:59|agi-VDADcloser.agi|AGI Variables: |1172876759.139|Local/90009*CL_AGENTES_L**17**4797833206*51300*@default-5ea3,2|90009*CL_AGENTES_L**17**4797833206*51300*|Local|J0302190559000000017| 2007-03-02 19:05:59|agi-VDADcloser.agi|+++++ VDAD START : |17|2007-03-02 19:05:59| 2007-03-02 19:05:59|agi-VDADcloser.agi|+++++ VDAD START LOCAL CHANNEL: EXITING-

- In extensions.conf this is what I have for the consultative

Code: Select all: ; parameters for agi-VDADcloser.agi (2 fields separated by five dashes "-----"): ; 1. the full extension formatted by VICIDIAL for internal transfers * separated ; 2. the word START to denote the beginning of the acceptance of the transfer ; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover or IAX channel] exten => _90009.,1,Answer ; Answer the line exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START) exten => _90009.,3,Hangup

please help :cry:

by **mflorell** » Fri Mar 02, 2007 10:56 pm

What kind of zaptel timer are you using?

What Asterisk version?

If you are using the 2.0.3b3 code for vicidial.php and agi-VDADcloser.agi then you should have a different extension being sent than what you show in your agiout.

Please check that you are using all of the scripts from the 2.0.3b3 release.

by **eijal** » Sat Mar 03, 2007 2:45 pm

mflorell wrote:What kind of zaptel timer are you using?

I am using ztdummy, because my new server only has PCI 3.3V. And my X100P doesn't work on those PCIs, and to buy a digium CARD (E1/T1) it's expensive. I have a DIALOGIC card, but no one knows how to use it like a timer, in the DIGIUM forum. But that's not the deal for this post.

mflorell wrote:What Asterisk version?

I am using asterisk-1.2.14, zaptel-1.2.12 and libpri-1.2.4 like the Scratch Install

mflorell wrote:If you are using the 2.0.3b3 code for vicidial.php and agi-VDADcloser.agi then you should have a different extension being sent than what you show in your agiout.
Please check that you are using all of the scripts from the 2.0.3b3 release.

I am sure that the scripts are from the 2.0.3b4.5 relase, because I did a very new installation in my new server

Here is another agiout output for the same problem:

Code: Select all: 2007-03-03 15:36:56|agi-VDADcloser.agi|Perl Environment Dump: 2007-03-03 15:36:56|agi-VDADcloser.agi|0|90009*CL_AGENTES_L**14**4797828443*51300*-----START 2007-03-03 15:36:56|agi-VDADcloser.agi|callerID changed: J0303153656000000014 2007-03-03 15:36:56|agi-VDADcloser.agi|callerID changed: J0303153656000000014 2007-03-03 15:36:56|agi-VDADcloser.agi|callerID changed: J0303153656000000014 2007-03-03 15:36:56|agi-VDADcloser.agi|callerID changed: J0303153656000000014 2007-03-03 15:36:56|agi-VDADcloser.agi| -- accountcode = 2007-03-03 15:36:56|agi-VDADcloser.agi| -- callerid = 1800240110 2007-03-03 15:36:56|agi-VDADcloser.agi| -- calleridname = DCagcW11729505931300 2007-03-03 15:36:56|agi-VDADcloser.agi| -- callingani2 = 0 2007-03-03 15:36:56|agi-VDADcloser.agi| -- callingpres = 0 2007-03-03 15:36:56|agi-VDADcloser.agi| -- callingtns = 0 2007-03-03 15:36:56|agi-VDADcloser.agi| -- callington = 0 2007-03-03 15:36:56|agi-VDADcloser.agi| -- channel = Local/90009*CL_AGENTES_L**14**4797828443*51300*@default-a9f1,2 2007-03-03 15:36:56|agi-VDADcloser.agi| -- context = default 2007-03-03 15:36:56|agi-VDADcloser.agi| -- dnid = unknown 2007-03-03 15:36:56|agi-VDADcloser.agi| -- enhanced = 0.0 2007-03-03 15:36:56|agi-VDADcloser.agi| -- extension = 90009*CL_AGENTES_L**14**4797828443*51300* 2007-03-03 15:36:56|agi-VDADcloser.agi| -- language = en 2007-03-03 15:36:56|agi-VDADcloser.agi| -- priority = 2 2007-03-03 15:36:56|agi-VDADcloser.agi| -- rdnis = unknown 2007-03-03 15:36:56|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi 2007-03-03 15:36:56|agi-VDADcloser.agi| -- type = Local 2007-03-03 15:36:56|agi-VDADcloser.agi| -- uniqueid = 1172950616.13 2007-03-03 15:36:56|agi-VDADcloser.agi|AGI Variables: |1172950616.13|Local/90009*CL_AGENTES_L**14**4797828443*51300*@default-a9f1,2|90009*CL_AGENTES_L**14**4797828443*51300*|Local|J0303153656000000014| 2007-03-03 15:36:56|agi-VDADcloser.agi|+++++ VDAD START : |14|2007-03-03 15:36:56| 2007-03-03 15:36:56|agi-VDADcloser.agi|+++++ VDAD START LOCAL CHANNEL: EXITING-

Note:
For the first time the ASTERISK CLI output was

Code: Select all: Feb 9 17:12:45 WARNING[13692]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Input/output error

Now is:

Code: Select all: Mar 3 15:36:57 WARNING[13083]: app_meetme.c:1556 conf_run: Unable to write frame to channel: Success

With a very little diference
Thanks

by **mflorell** » Sun Mar 04, 2007 9:09 am

As of 2.0.3b3, if you are transferring with CXFER the vicidial.php script sends a different extension than your output shows.

What is the build and version of your vicidial.php that you are using?

by **eijal** » Mon Mar 05, 2007 2:23 pm

The issue is with spanish language. I used the http://ip-address/agc_es/vicidial.php, and it has the problem. But when I use http://ip-address/agc/vicidial.php is ok the consultative transfers. What do I need to copy to the agc_es directory to make it work?
The buildings are:

http://ip-address/agc_es/vicidial.php
vicidial 2.0.105 contruccion 61221-1212

http://ip-address/agc/vicidial.php
vicidial 2.0.122 BUILD: 70226-1252

by **mflorell** » Mon Mar 05, 2007 3:16 pm

I have not built new Spanish or other-language builds since the last official release. I will build them for the next beta release hopefully by the end of this week.

by **albatroz** » Wed Apr 04, 2007 8:28 pm

Some questions:

CLOSER CAMPAIGN needs that someone is logged in for
receiving the call? Isn´t it possible that the Lead is put in a kind
of second list for later calling?

by **mflorell** » Fri Apr 06, 2007 2:39 pm

If you want it in a list to be called later, why not just give it another custom status and then just dial those statuses later?

by **albatroz** » Fri Apr 06, 2007 2:44 pm

That is an option..
I didn´t want to query the whole vicidial_list database for only 10-20 records... that is why I thought in the CLOSER BUTTON.

I made a kind of report querying the vicidial_closer_log table
but now I am worrying that maybe if the customer hangs up before
the Agent press the CLOSER button, it would now record this operation.

Maybe I will have to use your idea finally, and change my report a
bit.

vicidial.org

CLOSER CAMPAIGNS AND THREE WAY CALLS - SOLVED

CLOSER CAMPAIGNS AND THREE WAY CALLS - SOLVED

it works

HANGUP XFER LINE AND

Almost the same problem

agc_es

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