volume decreased

[viciflash]

some calls experience decrease volume from the customer side. is there a way to increase the volume?

are there ways to increase the volume?

[williamconley]

Are you saying that your agents cannot hear the clients or the clients cannot hear the agents?

Are your agents using IP phones or soft phones?

Have you experimented with other phones or headsets?

[viciflash]

agents can hear the called party. they are all using softphones.

i only tried 2 analog (stereo) headsets.

this happens intermittently and if it does all of them are affected.

twice a day random instance.

[williamconley]

agents can hear the called party. they are all using softphones.

ok, this says "can" and only lists one way. but does not specify "can't" OR the direction of "can't".

[viciflash]

there is no one way voice. the issue i encounter is the volume of the called party suddenly goes down.

i checked the volume of windows, headset, sound settings, etc. and all are in 100%

[kelvin]

I have the same problem. About 1%-2% calls of one day. zttest result:
--- Results after 819 passes ---
Best: 100.000 -- Worst: 99.906 -- Average: 99.993024, Difference: 100.006437

I will check:
1) Click increase volume button in agent's UI
2) Change g729 to ulaw in carrier setting and softphone setting

[gers55]

I think alot has to do with the sip carrier as the may be terminating calls across a wide range of wholesale routes in order to get the lowest rates which would obviously in turn effect in diferent call quality performance at certain times in the shift

[kanita]

Upgrade to 2.4 or the more recent svn/trunk codebase and you have the ability to change the callerID sent for transferred calls within the In-group.