[Solved] Agent call indication "beep" played to ca

[joako]

I've had ViCiDial running pretty smoothly for quite a while (hence my old version) and this issue has always been taking place, I just never put forth any effort into resolving it.

When someone calls in to a campaign that's using inbound_manual (I don't use any other campaign type) a "beep" sound is played to the agent to indicate there is a live call. This is fine, however if the hold time is 0 the caller also hears this tone. If there are other calls on hold and the caller isn't placed on hold this issue doesn't appear to manifest itself.

What I was hoping was for there to be some way to correct this issue without having to upgrade the ViCiDial installation, since for the time being everything else is working fine and I am not aware of any other bugs that affect our installation.

Any advice would be appreciated. My installation was performed from a ViCiDial Now disc (no idea on the version/date) and the particular details can be found below.

OS Version: CentOS release 5.4 (Final)
Kernel: vici 2.6.18-164.el5.vnow
Asterisk: 1.2.30.2 built by root @ vnowinc on a i686 running Linux on 2009-07-10
Vici/Admin: VERSION: 2.0.5-174 BUILD: 90522-0506
AGC/Agent: VICIDIAL web-client version: 2.0.5-206 BUILD: 90525-1014
Server: HP Proliant DL360 G3: Dual Xeon 2.80Ghz 72GB RAID1 (MP3 on NFS), 4GB RAM. Load, not too sure about during use but I can reproduce the issue when there are no other agents or calls in the system (except for the test agent/calls, of course.)
Connectivity: SIP trunk from real carrier to Asterisk 1.4.41.2 PBX (separate physical machine, on the same local LAN), ViCi is communicating via SIP with Asterisk
Agents: Mozilla Firefox 3.6.x on Windows XP with a mix of Xlite and Polycom phones

[mflorell]

If you upgrade you can use the "Agent Alert Delay" option to fix this.

[joako]

I do have that option in my installation, and if I set it does take effect, but the caller still hears the tone.

[joako]

Just want to follow up and say in /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi, I find all instances of:

if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('ding'); # stop music-on-hold process

And I replace "ding" with silence/1. It appears to me at some point a developer decided that in some instances audio needs to be played on the interface, unfortunately for me it was audible.

Further, in extensions.conf I find all instances of MeetMe and ensure they have the option "q." This is because otherwise an alert tone is played when someone enters or leaves a conference.

Now the arrangement is perfect: the agent hears the alert, but the caller doesn't hear anything but the agent.

All solved with about half an hour to an hour of looking around the code.

[KeithHBW]

Can someone verify this solution? I know it says solved but I attempted to implement the extensions.conf modification and I could still hear the sound on the customer side.


Edit: Nevermind, this is the working solution. I have a different setup and modified the extensions file on my gateway server. I also had to modify my dialer server as well.

My only question would be, can we keep the sound for the agents?

[joako]

My post states that "the agent hears the alert, but the caller doesn't hear anything but the agent" ... is this not the case for you?

I am upgrading to a much newer version and will make sure to report back and file a bug report.

[KeithHBW]

My agents dont hear the alert. I didnt make any change to the /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi and I am dealing with outbound calling

[santhuarnold]

Getting Beep sounds for agents while Doing live Barge...


ViciBox Redux 3.1.15
Asterisk v.1.4.39.2-vici
DAHDI v.2.4.1.2
LibPRI v.1.4.11.5
ViciDial SVN Trunk v.2.4-334a build 110831-2038