Audio delay, can't seem to fix.

[mainstreammedia]

Hi,

This is my first post and I have been scouring the net looking for help and haven't really found much assistance. So I am rather new to Vicidial, and have everything set up but am also experience this audio delay. The quality is clear, and when a call is made directly thru a soft phone of mine (or any other agent) with the same carrier there isn't any delay, yet when it's thru the system there is a delay. Could be anywhere from 0.75-2+ seconds. Which of course is a HUGE pain to have that during every conversation. What can I do? I only currently have 3 agents accessing our server remotely now, and the delay will happen with just 1 person, so I know I am not stressing out the server. Any advice? This would mean everything.

Dell PowerEdge 4 Core 8 GB Managed Server - Managed Linux
BandWidth Extra Rent: 5 mbps
IP Extra Rent: Default IP
Hard Drives Extra Rent: 1 x 250 GB Hard drives Free
Memory Extra Rent : Default Memory
Operating System: Ubuntu 64 bit Free
LAN Connection: 100 mbps Free

[williamconley]

1) Welcome to the Party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) As your OS is Ubuntu 64 bit, I will assume a "scratch install" ... but a link to your installation method would be very helpful. It sounds like an install issue. Which brings up the point: Why not use Vicibox or GoAutoDial for your installation? (This would likely resolve your issue and then you could spend your time making money instead of explaining to your agents and clients why this system seems to NonProfessional ...). If your colo will not allow custom OS's ... the extra money for a different colo would seem in order.

4) That being said, please try three scenarios:

First: Call from Phone to carrier NOT through Vicidial server at all
Second: Call from Phone to carrier via Vicidial server (but no web interface, so the call is just through Asterisk)
Third: Call as logged in agent to on regular campaign.

Then make adjustments and see if any respond differently:

Try each of the above with the "Phone" being IAX and again with SIP
Try each of the above with ulaw, gsm and g729
Try again with a Carrier that is SIP/IAX and codec ulaw,gsm,g729

The concept is to see if any of these have any sort of effect. Are any of the call improved at all.

5) Is your system Virtual or Physical (Vicidial does not work Virtual)?

[mainstreammedia]

Thank you so much for your reply! As I am not the tech guy that installed it (and also doesn't know what to do to resolve the delay), I will show him your questions tomorrow (Monday) so that they can be properly answered.