Survey XFer to InGroup Agent Screen Info

[mstopkey]

Hello all,

We have for some time now been successfully using TTS survey campaigns where the called person can press 5 to speak with an agent that is in another campaign. The only thing I have not been able to accomplish after the called person presses 5 is and gets transferred to and InGoup so an agent can take the call, the data details from the dialed list for that contact are not passing from the TTS survey campaign to the InGroup/Agent screen.
We are currently doing this between other types of call transfers such as a dropped call going to another InGroup that is in a special campaign that has nothing but closers.
So the low down is, calls going to an InGroup that originate from a survey are not populating the list contact info on the InGroup agent screen.
Can this be accomplished?

Mark Stopkey

[williamconley]

You'll need to describe the exact path that call takes from the survey campaign to the agent. Including the setup and scripts involved in the TTS campaign itself. Please avoid "posting everything", of course, but don't be stingy either. LOL

[mstopkey]

Hi William. How's your world?
Here is what we are doing. We have a manual dial/inbound campaign with closers logged in. They take transfers from other campaigns/agents and drops from ingroups that are in other campaigns. This all works as intended on the transfer. The data from the contact from the list in any of those campaigns populates the closer agent screen.
The survey campaign will not do this. It is a TTS enabled campaign that on the survey setup has 125 in the Survey DTMF Digits.
First audio file contents are as follows.

<audio src='/var/lib/asterisk/sounds/Allison-hello.wav'/>
<audio src='/var/lib/asterisk/sounds/Allison-thiscallisfor.wav'/> --A--first_name--B-- --A--last_name--B--,
<break time='200ms'/>
<audio src='/var/lib/asterisk/sounds/Allison-if-you-are-not.wav'/> --A--first_name--B-- --A--last_name--B--,
<break time='200ms'/>
<audio src='/var/lib/asterisk/sounds/Allison-please-press-2-hang-up.wav'/><break time='200ms'/>
--A--first_name--B-- --A--last_name--B--
<audio src='/var/lib/asterisk/sounds/Allison-private.wav'/>
<break time='200ms'/>
<audio src='/var/lib/asterisk/sounds/Allison-minimaranda.wav'/>
<break time='200ms'/>
<audio src='/var/lib/asterisk/sounds/Allison-xfer.wav'/>
Or call 888, XXX, XXXX today. Again, the number to call is 888, XXX, XXXX

When the person called presses 5, it sends them to a survey call menu. That menu then is set to first option TIMEOUT, route is INGROUP, INGROUP is an InGroup that the closers are a member of and that InGroup is allowed in the closer campaign. Call Menu Otions HANDLE METHOD is CIDLOOKUP, SEARCH METHOD is LB for all servers, List ID is 998, Campaign ID is the closer campaign.

I have played with Handle Methods to no avail.

[mflorell]

Handle Method needs to be CLOSER coming from the Call Menu back into an in-group

[mstopkey]

Thanks Matt. I will try this.

[mstopkey]

Cool, that was it! Thanks Matt.