what does CPD stand for?

[bobbymc]

i see this all around vicidial but have no idea what it means =)

[mflorell]

Call Progress Detection, when we use that CPD abbreviation it is referring to Sangoma's Netborder CPD product.

[bobbymc]

they are soooo expensive.. i wonder how much more accurate it is then asterisk 1.4.39 and AMD

[mflorell]

Their price is lower than it used to be a few years ago, and it is up to 95% accurate in our testing. It is also extremely fast, unlike Asterisk AMD which is slow and only about 70% accurate.

[bobbymc]

they charge per channel, on a 500 agent station how many channels would be needed at dial level of 4?

[mflorell]

I have never seen a company with a "500 agent system" actually have anywhere close to 500 agents on the phone at one time, so how many agents do you have logged in at peak time?

What is the version and build of your admin.php?

[bobbymc]

latest svn trunk i have a opportunity overseas that is interested in combining all of their call centers into one system. from what i read the load balancing should help do this and as long as i split up the agents into different servers where they are registered to and set the local trunk limit to 0 the rest load balancing servers should handle the call.. as long as the Db can handle it which is not a issue. i have seen about 90% of the agents all logged in at one shot and dialing int he current setup they have. what i also like to understand is what is the difference between LO and LB option for the load balancing.

what type of server do we use LO and what type do we use LB ? and what are your suggestions if they have a max dial level of 4 with that many agents for the sangoma product as they charge per channel

[mflorell]

There effectively is no LO anymore, everything is LB(even if you set it to LO), there is no gain from using LO anymore, even on larger systems, so we removed the functionality.

If they have an existing system, I would tell you to go and look at the Max System Stats to see the peak concurrent outbound calls their system has handled in the last 30 days, this would be a good indication of how many licenses you would need for CPD.

If you would really need 2000 licenses, then there are options for a bulk discount, just contact sales@vicidial.com to get the quote process started.