vicidial.org

by **ryanharris** » Mon Jul 23, 2012 2:01 am

I have recently installed GoAutodial 2.1 from Goautodial-ce-2.1-final.iso
I have made two changes to the installation subsequently:
1. I have installed agent-UI.goCE.11032011.tar.gz from issues/27
2. I have installed free g.729 codecs for pentium4 processor (I have a doubt about this as my processor is core 2 duo but codecs were available only for pentium4 and dual core so I chose the former). The codecs were downloaded from asterisk.hosting.Iv

I did the setup of goautodial using the Goautodial_Getting_Started_Guide

I am trying to call Australian Numbers using SIP.

Following are the carrier details:
=============================

Code: Select all: Registration String: register => aXXXaust:aXXXausX@XXX@17X.34.1XX.2X2:5060/aXXXaust Template ID: None Account Entry: [goautodial] disallow=all allow=g729 allow=gsm allow=ulaw type=friend secret=aXXXausX@XXX username=aXXXaust host=17X.34.1XX.2X2:5060 dtmfmode=rfc2833 context=trunkinbound qualify=yes insecure=very nat=yes Protocol: SIP Global String: [BLANK] Dialplan Entry: exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log) exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo) exten => _961,3,Hangup

Sip Show Peers:
-------------------

Code: Select all: go*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 8020/8020 (Unspecified) D N 0 UNKNOWN 8019/8019 (Unspecified) D N 0 UNKNOWN 8018/8018 (Unspecified) D N 0 UNKNOWN 8017/8017 (Unspecified) D N 0 UNKNOWN 8016/8016 (Unspecified) D N 0 UNKNOWN 8015/8015 (Unspecified) D N 0 UNKNOWN 8014/8014 (Unspecified) D N 0 UNKNOWN 8013/8013 (Unspecified) D N 0 UNKNOWN 8012/8012 (Unspecified) D N 0 UNKNOWN 8011/8011 (Unspecified) D N 0 UNKNOWN 8010/8010 (Unspecified) D N 0 UNKNOWN 8009/8009 (Unspecified) D N 0 UNKNOWN 8008/8008 (Unspecified) D N 0 UNKNOWN 8007/8007 (Unspecified) D N 0 UNKNOWN 8006/8006 (Unspecified) D N 0 UNKNOWN 8005/8005 (Unspecified) D N 0 UNKNOWN 8004/8004 (Unspecified) D N 0 UNKNOWN 8003/8003 (Unspecified) D N 0 UNKNOWN 8002/8002 (Unspecified) D N 0 UNKNOWN 8001/8001 192.168.1.254 D N 63032 OK (105 ms) goautodial/aXXXXXXX 17X.34.1XX.2X2 N 5060 OK (280 ms) 21 sip peers [Monitored: 2 online, 19 offline Unmonitored: 0 online, 0 offline] [Jul 23 02:10:01] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:10:01] Found [Jul 23 02:10:01] == Manager 'sendcron' logged on from 127.0.0.1 [Jul 23 02:10:01] == Manager 'sendcron' logged off from 127.0.0.1 [Jul 23 02:10:01] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:10:01] Found [Jul 23 02:10:01] == Manager 'sendcron' logged on from 127.0.0.1

===============================================================================================================

I have set a 'Dial Prefix' of 9 in my Campaign settings (Although I confess that I do not really understand how this thing works)
I dial Australian phone numbers from my softphone using the same SIP provider in the following format: 61282825250, where 61 is the country code, 28 is the dialing code and 2825250 is the phone number.

====================
Following is the message that I get in asterisk when NO activity is going on ............

Code: Select all: [Jul 23 02:12:56] NOTICE[2726]: chan_sip.c:8178 sip_reregister: -- Re-registration for aXXXXXXX@17X.34.1XX.2X2 [Jul 23 02:12:57] NOTICE[2726]: chan_sip.c:13779 handle_response_register: Outbound Registration: Expiry for 17X.34.1XX.2X2 is 60 sec (Scheduling reregistration in 45 s) [Jul 23 02:13:01] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:13:01] Found [Jul 23 02:13:01] == Manager 'sendcron' logged on from 127.0.0.1 [Jul 23 02:13:01] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:13:01] Found [Jul 23 02:13:01] == Manager 'sendcron' logged on from 127.0.0.1 [Jul 23 02:13:01] == Manager 'sendcron' logged off from 127.0.0.1 [Jul 23 02:13:03] == Manager 'sendcron' logged off from 127.0.0.1 [Jul 23 02:13:06] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:13:06] Found [Jul 23 02:13:06] == Manager 'sendcron' logged on from 127.0.0.1 [Jul 23 02:13:06] == Manager 'sendcron' logged off from 127.0.0.1

=================================================
When an agent manually dials any phone number (eg. 61282825250), He is told 'That's not a valid extension'.

Code: Select all: [Jul 23 02:17:46] == Parsing '/etc/asterisk/manager.conf': [Jul 23 02:17:46] Found [Jul 23 02:17:46] == Manager 'sendcron' logged on from 127.0.0.1 [Jul 23 02:17:46] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-52e8,2", "8600051|F") in new stack [Jul 23 02:17:46] > Channel Local/8600051@default-52e8,1 was answered. [Jul 23 02:17:46] == Starting Local/8600051@default-52e8,1 at default,61282825250,1 failed so falling back to exten 's' [Jul 23 02:17:46] == Starting Local/8600051@default-52e8,1 at default,s,1 still failed so falling back to context 'default' [Jul 23 02:17:46] -- Sent into invalid extension 's' in context 'default' on Local/8600051@default-52e8,1 [Jul 23 02:17:46] -- Executing [i@default:1] Playback("Local/8600051@default-52e8,1", "invalid") in new stack [Jul 23 02:17:46] -- <Local/8600051@default-52e8,1> Playing 'invalid' (language 'en') [Jul 23 02:17:46] WARNING[21942]: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Jul 23 02:17:46] WARNING[21942]: file.c:1297 waitstream_core: Unexpected control subclass '-1' [Jul 23 02:17:48] == Manager 'sendcron' logged off from 127.0.0.1 [Jul 23 02:17:50] == Auto fallthrough, channel 'Local/8600051@default-52e8,1' status is 'UNKNOWN' [Jul 23 02:17:50] -- Executing [h@default:1] DeadAGI("Local/8600051@default-52e8,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Jul 23 02:17:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0 [Jul 23 02:17:50] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-52e8,2' [Jul 23 02:17:50] -- Executing [h@default:1] DeadAGI("Local/8600051@default-52e8,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack [Jul 23 02:17:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0

The thing that I noted in this is at in line 5, it is actually passing the correct phone number. Can't figure out why it the number is not dialled.

by **striker** » Tue Jul 24, 2012 12:15 am

did you put Autodial prefix = 9 and manual dial prefix = 9 in campaign ?

by **ryanharris** » Tue Jul 24, 2012 4:27 am

Yes. I have put 9 as prefix. I also tried removing 9 from dialing rule and placing an X as prefix. But still didn't work

by **rrb555** » Tue Jul 24, 2012 7:36 am

are you using softphone or vicidial agent gui when u dial?

by **ryanharris** » Wed Jul 25, 2012 4:11 am

I use X-Lite.

by **DomeDan** » Tue Jul 31, 2012 4:29 am

ryanharris wrote:Registration String: register => aXXXaust:aXXXausX@XXX@17X.34.1XX.2X2:5060/aXXXaust

Template ID: None

Account Entry:
[goautodial]
disallow=all
allow=g729
allow=gsm
allow=ulaw
type=friend
secret=aXXXausX@XXX
username=aXXXaust
host=17X.34.1XX.2X2:5060
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes

Protocol: SIP

Global String: [BLANK]

Dialplan Entry:
exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961,3,Hangup

should have a dot here:
exten => _961,3,Hangup
exten => _961.,3,Hangup

but thats not why it wont work, seams as the 9 is not set in the campaign as been pointed out before.

the dialplan looks a bit weird too, but idk maybe thats how goautodial is doing... I would do something like this:

Code: Select all: Global String: SIPgoautodial = SIP/goautodial exten => _961.,s,1,AGI(agi://127.0.0.1:4577/call_log) exten => _961.,s,2,Dial(${SIPgoautodial}/${EXTEN:1},,tTo) exten => _961.,s,3,Hangup

and "host=17X.34.1XX.2X2:5060" should probably not contain port number ":5060"

but still, it should have the 9... try to create a new campaign from scratch, trial and error until you get the 9

by **williamconley** » Mon Aug 06, 2012 10:37 am

Code: Select all: default,61282825250

does not match

Code: Select all: exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)

show an example where the "9" was in the dial prefix of the campaign. remember that when your agent uses manual dial, the prefix will not necessarily be that of the "autodial" campaign setting (depending on version there is a manual dial prefix and the manual dial override which skips the prefix entirely ... if necessary for testing have the agent use the 9 explicitly in the number if necessary ... consider Autodial as well since that will add the prefix).

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That's not a valid extension

That's not a valid extension

Re: That's not a valid extension

Re: That's not a valid extension

Re: That's not a valid extension

Re: That's not a valid extension

Re: That's not a valid extension

Re: That's not a valid extension

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