Survey message playing VERY slowly and G729 issue

[tybrenis]

Hello everyone!

Fresh install of Vicidial on a Dual Quad Core machine with 16gb of ram, single server.
VERSION: 2.6-372a
BUILD: 120713-2123

Two issues:

We are trying to run a test survey campaign, and all goes well except for the fact that a 25 second message takes well over a minute to be played back - it is played VERY slowly with garbled quality. I think we need to install G729 perhaps as the same exact recording works fine on another server.

When installing G729 - you are suppose to go to usr/lib/asterisk/modules, however, that folder does NOT exist in this version of Vicidial. I cannot find it for the life of me and therefore do not know how to install our codec.

Thanks!!

[rrb555]

what is your vicidial installation? do u use GoAutodial or Vicibox? 32 or 64 bit?

[tybrenis]

We appear to have the same specs. It is 64 bit, vicibox I believe, it was installed for me however.

[akmayuga]

hi,

try this:

Code: Select all

1.Donwload codec that you want to install http://kvin.lv/pub/Linux/Asterisk/
Ex.codec_g729-ast14-gcc4-glibc-x86_64-pentium4.so

2.Using winscp got to /usr/lib/asterisk/modules, drag and drop the codec.
3.on your cli> load codec_g729-ast14-gcc4-glibc-x86_64-pentium4.so

or module load codec_g729-ast14-gcc4-glibc-x86_64-pentium4.so

if installation is successful you will see
==Registered translator'g729tolin' from format g729 to slin,cost1
==Registered translator'lintog729' from format slin to g729,cost6


[akmayuga]

oh... ang this

Code: Select all

http://www.youtube.com/watch?v=JrulU3MFuHU

[tybrenis]

Tried all this guys, I know how to install the codec, problem is /usr/lib/asterisk/modules does not exist so when I try to go to this directory it is simply not there. I don't know where to install the codec without that folder.

[tybrenis]

Got it guys, had to go into /usr/lib64/asterisk/modules

CLI> module load codec_g729-ast14-icc-glibc-x86_64-pentium4.so
[Jul 26 13:18:18] == Registered translator 'g729tolin' from format g729 to slin, cost 1
[Jul 26 13:18:18] == Registered translator 'lintog729' from format slin to g729, cost 4
[Jul 26 13:18:18] Loaded codec_g729-ast14-icc-glibc-x86_64-pentium4.so => (g729 Coder/Decoder, based on IPP)

I will try to run the survey again and let you know if it fixed the audio issue.

[tybrenis]

Sorry for the double post. Survey still sounds like complete crap, playback is slow, echo-ey, and low quality. 20 seconds of audio takes almost a minute to be played back. Keypresses etc all work fine, calls from a softphone sound great, but the message itself sounds horrible.
I have tried alaw, ulaw, and G729 on two different carriers, same issue. Setup is the same as another server of ours but this one just can't play the message correctly!
Can anyone please help?

[williamconley]

is this box virtual?