Filtering UNKNOWN or Blocked CallerID

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Filtering UNKNOWN or Blocked CallerID

Postby thirdhatch » Mon Jul 23, 2012 12:41 pm

Hi guys,

I searched the forum pretty thoroughly and could not find what I was looking for.

Is there a way to add UNKNOWN or Anonymous inbound calls to the Filter Phone Groups? I can't seem to make that work at present.

Thanks,
Bill
thirdhatch
 
Posts: 96
Joined: Fri Jul 09, 2010 1:07 pm

Re: Filtering UNKNOWN or Blocked CallerID

Postby williamconley » Mon Jul 23, 2012 2:17 pm

You'll need to find the actual callerid NUMBER being passed. Oddly enough, this can be a word and is often "Restricted". But you'll need to check the callerid channel variable to find out what it really is on an inbound call with callerid blocked through your carrier.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20278
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Filtering UNKNOWN or Blocked CallerID

Postby thirdhatch » Mon Jul 30, 2012 9:59 am

William, I have that but I cannot add words to the Filter Phone Group. It rejects non numerical entries.
thirdhatch
 
Posts: 96
Joined: Fri Jul 09, 2010 1:07 pm

Re: Filtering UNKNOWN or Blocked CallerID

Postby mflorell » Tue Jul 31, 2012 6:16 am

Add a new issue to the Issue Tracker with a request to allow alphanumeric characters and we will look into it. Should be a fairly simple patch.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Filtering UNKNOWN or Blocked CallerID

Postby williamconley » Sun Aug 05, 2012 3:52 pm

williamconley wrote:You'll need to find the actual callerid NUMBER being passed. ...

thirdhatch wrote:William, I have that but I cannot add words to the Filter Phone Group. It rejects non numerical entries.


I note that you did not mention the checking of the actual callerid number being passed ... you will need this information.
We did it manually in the DB of course, as you cannot pass text ...
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20278
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 90 guests