Agents on 3way

[amedina]

Hi,

We have agents that are talking on 3way in Inbound. Scenario is one inbound call goes to the 2 Agents available.

We only have 1 IN Group dedicated to only 1 DID. Agents are logged in to different dialers. In-Group Agent Search Method is LB (Load-Balanced). Please help!

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VERSION: 3.1.10 | BUILD: 110430-1642 | Asterisk Version: 1.4.38-vici | Cluster | No Digium/Sangoma Hardware | No Extra Software After Installation

[williamconley]

you listed the version for your installer, but not the version for Vicidial. The Vicidial build is helpful, but the version is required. Otherwise you did a very good job posting your specs, Kudos.

Perhaps you should share the setup of your DID and Ingroup, plus a description of your cluster.

CLI output from an example call would also be appropriate.

Has this "always been this way", or is this a new problem in a system that has been running for a while ... or did it begin when you added a second dialer ...?

[amedina]

Hi William,

This is happening on only one campaign, other campaigns are working fine. We started the new campaign a month ago, and this started to occur friday last week upto now.

Please see below setup.
DID:
DID Route: IN_GROUP | Call Menu: defaultlog | IN_GROUP ID: XXX | IN Group Call Handle Method: CIDLOOKUPRC | In-Group Agent Search Method: LB | In-Group List ID: 5001 | In-Group Campaign ID: XXX | In-Group Phone Code: 1
.. the rest are all defaults

IN_GROUP:
GROUP ID: XXX | Group Name: XXX | Group Color: Red | Next Agent Call: Random | Queue Priority: 0 - Even | Script: XXX | Get Call Launch: SCRIPT
.. then the rest are all defaults

CLUSTER:
3 telephony server, 1 web, 1 recording, 1 db

Thanks much!

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VERSION: 2.4b0.5 | BUILD: 110430-1642 | Asterisk Version: 1.4.38-vici | Cluster | No Digium/Sangoma Hardware | No Extra Software After Installation

[williamconley]

you listed the version for your installer, but not the version for Vicidial. The Vicidial build is helpful, but the version is required.

If this is happening on one "Campaign" but not any others ... what is the difference between the campaigns?

Check all the settings and find a difference.

Are there different agents in different campaigns or do the agents share?

Is this related directly to a single campaign or a single ingroup or several ingroups in a single campaign ...? Try to narrow it down.