Vici, automated speech attendant

[Acidshock]

Thought I would post a sort of a shoot the #@$! with people on the forum post.

Has anyone ran an automated attendant with speech recognition on a predictive style campaign? I got a call from some call center that is obviously using VICI as I heard the typical bubble pop sound and then an automated attendant picked up, asking how I was doing and proceeded to pitch the product(home security). I am pretty sure it was TTS and the TTS sounded great. It actually threw me for a bit and I thought it might of been a real person lol. Has anyone else seen this in practice? It was sort of cool, kinda geek-ed out on it.

[williamconley]

many companies have moved toward this model for TTS voice. there are several companies that provide TTS voicing, all encumbered fairly heavily and generally require use of their servers (ie: hosted voice).