very strange campaign recording issue

[simonc]

Hey guys,

i have currently about 3 agents full time on the Vicidial system. I was monitoring an agent via archived recording and was stunned to see some call records of 1000 Seconds.

I started listening to the calls, and it is actually 2-3 calls in succession on the same recording file. Also, the Timestamp and recording time do not match at all. here is a log exceprt :

Code: Select all

  DATE & TIME   SECONDS  RECID        FILENAME
2012-07-23 12:30:47   984  6454  CP1_20120723-123046_XXXXXXXXXXX_Agentname 
2012-07-23 12:26:49  1222  6451  CP1_20120723-122648_XXXXXXXXXX_Agentname
2012-07-23 12:25:54  1277  6450  CP1_20120723-122553_XXXXXXXXXX_Agentname

[modified for legibility = williamconley]

[simonc]

did anyone ever experience a simillar issue???

[DomeDan]

Have you been editing extensions.conf or Dialplan Entry lately?
sound like some Hangup is missing in the dialplan

look at the asterisk CLI and see if something looks weird or post it here and let us take a look at it.
1000 seconds in the CLI is probably a lot of text.. so post the part then the call connects and when it hangs up.

[simonc]

Haven't caught that issue in a long while . I will report here if it happens again and post the logs as well.