phone extension recording

[mrd.d]

hello! how can i record calls by phone extensions, I have configured campaign recording but when ever agent dial directly from phone extension to anyone, calls are not recording..i just need to record all calls from phone extensions and campaign calls as well..



VERSION: 2.2.1-237
BUILD: 100510-2015
Vicidialnow1.2
3.2GHZ Core2Duo
2GB ,250GB

[mflorell]

If you upgrade then you will be able to use the Phone Context of the phones along with the newer defaultlog Call Menu context.

[mrd.d]

If you upgrade then you will be able to use the Phone Context of the phones along with the newer defaultlog Call Menu context.

Dear, i have already upgraded my SVN to 2.2, isn't enough for it??

so please tell which svn version should i need to upgrade?

[bmorrison]

http://wiki.vicidial.org/index.php/SVN:howto

Code: Select all

mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
svn checkout svn://svn.eflo.net:3690/agc_2-X/trunk

[Trying]

If you upgrade then you will be able to use the Phone Context of the phones along with the newer defaultlog Call Menu context.

Hi Matt

Could you kindly please elaborate on how this works?

[williamconley]

I don't find any references to it in the SVN, but ...

Code: Select all

extensions-vicidial.conf:10:[defaultlog]
extensions-vicidial.conf:11:exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,-----NO-----defaultlog--------------------)


which I presume would be meant to cause the tracking if the call passes through that for hangup after passing through the generic vici agi for startup.

Or something. It would take some playing to see how it works.

[simonc]

sorry to revive an old post, but i also need this functiionallity to record non vicidial.php calls ( Bria On Iphone, Extension to Extension calls between agent etc )

Where should i enter this context info? Directly into the gui of the phone conf override?

[mflorell]

admin.php version and build?

How did you install vicidial?

[simonc]

Hey Matt, Thank you very much for helping us out on this one.

Vicidial Admin
VERSION: 2.6-370a
BUILD: 120529-2112

We used Goautodial for the initial OS + Vici Installation. We of course updated to the latest SVN and do not use any goautodial feature( We simply are very experienced with Centos as compared to OpenSuse. )

[mcargile]

Go into the phone record and search for the field labeled Phone Context. Change it from default to defaultlog. Wait a minute for the settings to reload. That phone's calls should now be recorded. To view finished calls for that phone just go into its phone record and scroll down to the bottom. There should be a link labeled, 'Click here for phone call recordings'. Click that and you should see the recordings. Mind you the recordings do need to be processed by the audio recording scripts so it might take five minutes after the call completed before the recording shows up.

[rrb555]

this is very handy

thanks Michael

[simonc]

works beautifully, thank you so much !

[simonc]

Hmm, seems i talked too fast.

Under Admin>Phones>Extension>Phone Context=defaultlog Exten Context is default

When i go to the users phone call recording link, nothing is displayed!

[rrb555]

When i go to the users phone call recording link, nothing is displayed!

why user? it should be on the phone extension recording

[simonc]

I meant Phone extension sorry. This particular user does not have an agent login , only an phone ext.

[mcargile]

Do you have this crontab entry?

Code: Select all

0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX

[simonc]

### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM


from what i can see this line is disabled, however the one without the -MIX is the same line and active. Should i enable both lines?

[williamconley]

The first move line is for Move AND Mix. The Second is for "Mix" only (result of --MIX) and the Third is for "Move" only.

You may want to try it with the First line disabled and the 2nd/3rd lines in use, perhaps the single purpose scripts handle the situation better for your purpose.

[simonc]

i tired it with the 2nd and 3rd line but it still did not help.


also, i noticed that there is no stats being displayed on the phone part. As i mentionned i have some sales guy who only have a SIP account ( Phone ) on the dialer. it would be nice to get call statistics as well as the recordings for them.

[simonc]

hey guys, anybody facing a simillar issue?

[mflorell]

We have several clients that use phone recording like this, I have not run into the issue that you describe before.

[williamconley]

set him up as a remote on-hook agent.

Use /var/lib/asterisk/agi-bin/agi-NVA_recording.agi to pass the calls through (options and usage are listed in the agi file)

[simonc]

never touched anything with agi in it yet, or with remote on-hook agents. I will read about it .

Should i set back the crontab to how it was previously?

[williamconley]

dunno. did you change it? you can have line 1 active (which moves and mixes) or lines 2 and 3 (line 2 mixes and line 3 moves). but they pretty much accomplish the same task with either configuration.

[simonc]

Yup, i noticed the crons are working perfectly but still not showing up any recordings under the phone tab. I will try the on hook feature and report shortly

[ruben23]

VERSION: 2.6-392a
BUILD: 130102-1135


Hi guys i have setup same procedure to record for phone extension same like this:

Go into the phone record and search for the field labeled Phone Context. Change it from default to defaultlog. Wait a minute for the settings to reload. That phone's calls should now be recorded. To view finished calls for that phone just go into its phone record and scroll down to the bottom. There should be a link labeled, 'Click here for phone call recordings'. Click that and you should see the recordings. Mind you the recordings do need to be processed by the audio recording scripts so it might take five minutes after the call completed before the recording shows up.

But when i tried and checkit i don't see any recordings which i tested with my phones extension.Any idea guys..?

[williamconley]

show cli from a call.

[bghayad]

Hello;

1) If I used this method defaultlog context, then I can search for the recorded file from List --> Search For A Lead?
2) Is there any method to hear the files without downloading the files?

Hi Ruben and Simonc; Did the problem resolved? If yes, what was the problem please?

Regards
Bilal

[adam.greenhalgh1]

We dont use the Vicidial Recording feature, as the dialler is not only our primary calling techniques. We also manually dial customers.

We have a recording box (dedicated server) which looks for and records ALL sip traffic. The software we use is OrkWeb for the web interface (to search and locate the recording). After we have found the recording, we get the actual .WAV file. In our case we have mapped a network drive to display the recordings. The software on the server is Oreka Recording Software (open source).

This works perfectly because its not putting strain onto the ViciDial server with trying to record calls.

Id suggest contacting some external support agents and maybe implement a recording server which watches ALL sip traffic on the PBX servers.

PS - I am taking no credit away from the vicidial recording feature. It's a fantastic piece of software - if your system can handle it... go for that but it wont do ALL calls.

Adam.

[bghayad]

Hello Adam;

You are using oreka open source or orecx which is licensed?

Because I used oreka and I faced the following troubles:

1) Was not able to change the recorded filename even I used the below configuration for the config.xml:

Code: Select all

<TapeProcessors>BatchProcessing, Reporting, TapeFileNaming</TapeProcessors>
        <TapePathNaming>/var/log/orkaudio/audio/,[year],/,[month],/,[day],/,[hour]</TapePathNaming>
        <TapeFileNaming>Bilal,_,[year],[month],[day],_,[hour],[min],[sec],_,[localparty],_,[remoteparty]</TapeFileNaming>


2) If you need to search based on the local party and if the caller id of the local party was not the same as the extension "which is required in a lot of cases, one of it: I need the destination to see my number differs than the extension, in this case the local party will not be the phone extension but it will be the caller id that placed in the extension configuration to control what destination to see.

Actually to have complete searching capabilities, we need to be able to search based on the following (all together):

The Caller ID that the destination saw it "this caller id is placed on the extension configuration".

--> Existed and represents the local party.

The Customer number "which could be the dialed number or the caller number of the incoming call".

----> Existed.

The Phone extension.

--> Not existed

The Time.

--> Existed.

So, can you advise me if you have experience in this and you know how to resolve the problem of changing the name of the recorded file and if you have experience how to add field for searching based on the extension in addition to the existed fields.

Appreciate the kindly help if you can please.

Regards
Bilal

[dustinteter]

Good Morning,

I'm having the same issues.. recording files that are created from transfers only include the transferring parties CID and the transferred to parties extension..it's also showing it as an Outbound call.. What I would like is the original CID of the party that the transferring agent called and the extension of the party transferred to..

currently 'O - 7805-5555555555-mdy-hms.wav'

need - 5555555555-7805-mdy-hms.wav' where 5555555555 is the cid of the party that the original agent called before transferring to 7805..

any ideas?

thanks!

[adam.greenhalgh1]

Bilal,

Apologies for not responding in a while. Hopefully you have solved this issue. If not then i will answer your questions below.

I cannot advise you on how to configure the settings to 'alter the recording file name' because i have never had to do it. The standard configuration on file name is as follows;

"20130504_101754_FPU.wav"

~As you can see it is named according to the time and date of the call. The software also creates folders respectively...
"2013>01>01>09_(Unique ID)"
"Year>Month>Day>Hour_Unique ID"

Download the software and implement it based on current setup..I.e No need to alter the file name

HTH

Adam.