Why do some calls disappear from the Realtime page?

[urmi.l]

Hello,

I m having vicidial and working fine.

VERSION: 2.4-364a | Asterisk 1.4.44 | Single Server | Digium PRI card | No Extra Software After Installation | CentOS release 5.5

My Issue is :
When call comes and if any agent is free then the call connects to agents directly. But when call comes to DID and if the agents are not free then the call is going on Music on hold. The call is waiting. This call is listed in the realtime report. But after few seconds the call gets disappeared from the report. Though the call is on MOH.
Now, when any agent becomes free, the waiting call should connect to agent. But it is not happening.

Any Help please.

[urmi.l]

Any suggestions pls ?

[urmi.l]

When there is no agent available and a call comes for the in group, that call will be put on MOH. This call is waiting for the agent. And it has to be listed in the real time report.
But its not displayed. Do I need some specific configuration setting ? Am I missing something ?

[williamconley]

In the future, it would be a good idea to NOT bump your own questions. LOL. According to the system, this question had answers. So I moved on to those without answers. Apparently you were then left to talk to yourself. I try to cover all the bases, but there are others here answering questions as well, and we all try to cover everyone. But when YOU answer your question, it is always possible that you will end up talking only to yourself until someone looks "way back" (Like I'm doing right now) to see what they missed.

All that being said, if you have a call appear as in ingroup call waiting for an agent on a campaign allowed to accept ingroup calls from that group ... it should not disappear unless it terminates.

But this could also be an installation issue and I note that you did not mention your installation method. If you installed from scratch it would be good to list your installation instruction link (in case there is a flaw in those instructions, getting them fixed would be cool ...). If you installed from an .iso, you should list it's name including the version.

In the meantime, I've never had a client complain of this particular problem. Did you change the real time screen during the disappearance? (to view another campaign?) Did the call terminate? Or did it "drop" to another location such as a call menu?