Time on VDAD Report

[enjay]

Code: Select all

| STATION    | USER   | FULL NAME       | SESSIONID | STATUS | SERVER IP       | CALL SERVER IP  | MM:SS   | CAMPAIGN   |
| SIP/206    | 206    | Albert  | 8600154   | INCALL | 192.168.0.6     | 192.168.0.5     |    1:10 | 1000       |


In the above why would the call server be 192.168.0.5 when the server its dialing out of is .6

-enjay

[mflorell]

Do you have VICIDIAL installed on both .5 and .6?

when it reports a different server number in the CALL SERVER field it should be because that is the server that originated the call and that it was sent over IAX to the session that the agent is in.

[enjay]

Yea Vicidial is installed on .5 and .6


thought the called server field is blank or .5

Code: Select all

+------------|--------+-----------------+-----------+--------+-----------------+-----------------+---------+------------+
| STATION    | USER   | FULL NAME       | SESSIONID | STATUS | SERVER IP       | CALL SERVER IP  | MM:SS   | CAMPAIGN   |
+------------|--------+-----------------+-----------+--------+-----------------+-----------------+---------+------------+
| SIP/209    | 209    | V. Williams     | 8600054   | READY  | 192.168.0.5     
| SIP/206    | 2
| SIP/221    | 221    | E. Aboytes      | 8600053   | READY  | 192.168.0.5     |                 |    1:52 | 1001       |
| SIP/217    | 217    | J. Erwin        | 8600062   | READY  | 192.168.0.5     |                 |    1:42 | 1001       |
| SIP/205    | 205    | 205             | 8600156   | READY  | 192.168.0.6     |                 |    1:39 | 1001       |
| SIP/210    | 210    | J. Castelo      | 8600066   | READY  | 192.168.0.5     |                 |    1:35 | 1001       |
| SIP/201    | 201    | Michael JM 9684 | 8600158   | READY  | 192.168.0.6     |                 |    1:07 | 1001       |
| SIP/213    | 213    | 213             | 8600058   | READY  | 192.168.0.5     |                 |    0:34 | 1001       |
| SIP/223    | 223    | M. Henderson    | 8600060   | READY  | 192.168.0.5     |                 |    0:32 | 1001       |
| SIP/214    | 214    | 214             | 8600067   | READY  | 192.168.0.5     |                 |    0:30 | 1001       |
| SIP/212    | 212    | M. Bailey       | 8600059   | READY  | 192.168.0.5     |                 |    0:28 | 1001       |
| SIP/215    | 215    | E. Leyva        | 8600056   | READY  | 192.168.0.5     |                 |    0:15 | 1001       |
| SIP/204    | 204    | Carol          | 8600153   | INCALL | 192.168.0.6     |                 |    0:16 | 1001       |
| SIP/203    | 203    | Regina E      | 8600154   | INCALL | 192.168.0.6     |                 |    0:12 | 1001       |
| SIP/224    | 224    | M. Ensrud       | 8600064   | INCALL | 192.168.0.5     | 192.168.0.5     |    0:04 | 1001       |
| SIP/218    | 218    | M. Moon         | 8600061   | INCALL | 192.168.0.5     | 192.168.0.5     |    0:02 | 1001       |
| SIP/222    | 222    | R. Foster       | 8600063   | INCALL | 192.168.0.5     | 192.168.0.5     |    0:01 | 1001       |
| SIP/208    | 208    | Tonya MM 6915   | 8600152   | PAUSED | 192.168.0.6     |                 |    2:06 | 1001       |
+------------|--------+-----------------+-----------+--------+-----------------+-----------------+---------+------------+


[mflorell]

Are you doing load balancing with the _LB_ or _LO_ agi scripts on both servers?

If so then the CALL SERVER could be either .5 or .6 for any of your agents when they are in QUEUE or INCALL status.

[enjay]

Im using the following scripts

exten => 8365,2,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8365,3,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})

[mflorell]

OK, then you should be seeing .5 and .6 for the CALL SERVER that is normal and means that Load Balancing is working properly.