call scheduling

[sayyedzameer]

i need help in scheduling calls in a patern mentioned below urgent

example

today i am calling to a customer X as a welcome call ..after 10days from the same agent to the same customer there should be feedback call1. again after 10days feedback call 2 .


can we make this possible in vicidial or through vtiger crm

Thanks
asw

[williamconley]

1) Welcome to the Party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) My best guess would be a combination of filters and statuses. Set the filter to "NEW over 10 days" and "Call1 over 20 days". Train the agents to set the status to "call1" after the first call. Then Vicidial itself will merely ignore leads unless they are "new" and over 10 days old ... then when they become "call1" it will ignore them again until they are 20 days old.

[sayyedzameer]

GoAutoDial CE 2.0
asterix 1.2
Single ServerSingle Server


could you plz elobrate

thanks

[sayyedzameer]

Goautodial 2.0
Vicidial
VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk-1.4.27.1-1
Centos 6.3

plz help me out for the above post

[williamconley]

Sorry I'm late. Been busy.

Create a dispo_call_url script that will move the leads between lists after each call. There may be a different dispo_call_url script for each campaign! (Important ...) There is a sample dispo call url in the /agc/ folder I believe, allowing a matched entry to be moved to a new list (ie: if the call is dispo'd as call1, move to list_id '1002')

Create a campaign for each stage, and program the dispo_call_url script for each stage to move to the next stage if the dispo matches (thus ignoring NI and DNC calls ...). Each campaign should also have a filter to avoid calling anyone who has been called in the last XX days. This way as leads are moved to the next stage, they will not be called until their wait time expires. Search the forums, there are a lot of sample filters, and i believe several showing last call date.