inbound support center

[ramindia]

Hi

iam just deploying inbound support center

i have connected 1E1 to EPBX ( general PBX)
taken 4 Extenstions and connected to Vici dial ASterisk Server

when the customer call come in, the PBX transfer the call automatically to
Vici Dial server,

after that my requirement is like this

once call come in he should get IVR, then he will enter his customer code number

that should be identified with customer list, and pop-up the caller information to the agent ..

is this possibls, if so any idea, or suggestions

ram

[mflorell]

It is possible, but it will require some custom programming to do the IVR portion.

As for the popup, you can use the WEB FORM for that.

[ramindia]

Hi

thanks for the reply
webform at scripts place ?

where can i place that webform

any suggestions

ram

[mflorell]

With the SCRIPT tab you can use an IFRAME to have your web page show up inside of the vicidial.php app. With the Web form button or auto-launch, you can have a new web browser opened to your web page when a call connects.

[ramindia]

Hi

thanks for the quick answer, iam able to see the web-form at
campaigns, but i dont see the auto-lauch ?

just want another clarification, if the webform click

is the caller information can be pulled to this form ?

and then i fill all information in the form, when i click submit,

i want to make this submit clicked then go to disposal, how can i integrate.

any suggestions.

ram

[mflorell]

auto-launch is in the campaign detail view screen.

in web form, it will pull the information in the Customer Information portion of vicidial.php when it is clicked.

[vronsky]

It is possible, but it will require some custom programming to do the IVR portion.

Sorry my being so newbye...
do you mean programming to asterisk or to VICI ?

[mflorell]

Both, it would be perl AGI programming to make the IVR and then send the call into a VICIDIAL Queue.