3-WAY call stats on real time reports doesnt show up

[pagmasakpan]

just want to know if when the agents is on transfer calls , does the call indicate a 3 way call in real time reports? i think it will turn into a green one it says "3-WAY" in the real time reports.

coz what i had observed to my system..it doesnt show up a 3-way in the real time reports..

any help?

[mflorell]

It will only turn green if it is a 3-way call with another agent on the system, if it is an external 3-way call it does not do that.

[pagmasakpan]

ah i see..thats why i dont see any settings on the vici where i could enable something to indicate in the real time reports during the transfer call of the agents.