IVR Set

[ctc_olsen]

Hi all, I am trying to set up an IVR. This may be simple for you guys but I need your help please. This is the set up.

Kernel Version 2.6.18-194.8.1.el5.goPAE (SMP)
Distro Name GoAutoDial CE 2.0
[root@go ~]# cat /proc/version
Linux version 2.6.18-194.8.1.el5.goPAE (root@vici.vicidialnow.com) (gcc version 4.1.2 20080704 (Red Hat 4.1.2-48)) #1 SMP Fri Jul 30 05:30:57 EDT 2010

Computer: Thank you for calling. To talk to someone, press 1. If you want to be added to the do not call list, press 2.

Option 1: I have the manual and I think I can work with this.
Option 2: This is my problem. How do I set this up so if the caller pressed 2, their phone number gets added automatically to the DNC list?

[williamconley]

Please post your Vicidial Version with Build (and thanks for posting your Installer version of GoAutoDial! very helpful). This information appears on most admin pages (although this particular distro may have "omitted" the word Vicidial which is not cool, LOL).

Campaign->Detail View->Routing Exten (click on the ( ? ) and read the options, one of which is "Survey", choose that Routing Exten).
Top menu when in Detail View: Survey.

Do Not make any changes to the survey. Use the default settings. Test it. If it works, make ONE change at a time and test it again. This will "baby step" you to a functional Survey of your choice without paying anyone (like us) $99 to set it up for you. LOL

Read all the options on the page (and press the ? buttons a lot and read them). It's not simple but if you are in the call center business it should not be all that hard, either. Especially if you follow the instructions above and run the Default (example) survey campaign before attempting to make any changes.

If you screw it up and can't get it working again ... make a new campaign and it will have the default settings in it again!

Serioulsy consider upgrading to the latest version of Vicidial (even the 2.6 developer trunk, which is quite stable at the moment) and consider Vicibox 4.0 (another installer, just like GoAutoDial but supported by The Vicidial Group and many others, a wider technical support group than GoAutoDial ... but otherwise pretty much the same thing, just an installer).