3 Way call TPV client has questions cant call back tpv

[steve745]

ViciBox.i686-4.0.1.iso
VERSION: 2.6-375a
BUILD: 120831-1523


Cluster
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SIP VOIP Service Thru Gafachi.com <--Found on Forum Great Service
all agents are using softphone on ubuntu just switched to twinkle today so manual calls could conf with TPV. Any way around that we can use ZOIPER would be GREAT.

8 Agents on 4:1 to 6:1 ratio varies adapt-tampered campaign
Read the manager manual Several Times made the boss buy full COLOR Version
40 call per sec
50 Trunks

We use a 3 way call that is placed thru webclient. Today an agent called me and explained to me that he was on with the TPV service through a 3 way call and the client had questions so he hung up with tpv and then the buttons to transfer and even the custom transfer buttons were gray and unusable. Is there a way to correct this action. It is reproduceable.

[williamconley]

So you are saying:

1) Agent logs in to Campaign, gets a prospect, makes a sale ...
2) Agent uses "Transfer-Conf" => (fill in number to call) => Dail With Customer ... to contact a 3rd party.
3) Agent then presses "Hangup Xfer Line" and then the Transfer-Conf button becomes unusable even though the agent is still on the line with the prospect?

Just to be funny ... try having the agent "Park Call" before "Hangup Xfer Line" ... Then "Grab Call".

[steve745]

Thank you william for the tip that may be what is needed

So i called in and it can't be reproduced on an inbound call. But did pass the info on to management.