Closer Reports

[enjay]

Having some wierdness with my closer reports the times are skewed way off I've tested this with calls lasting less than 2 minutes yet here is the result of my report

Code: Select all

VICIDIAL: Auto-dial Closer Stats                      2007-02-28 13:39:53

---------- TOTALS
Total Calls placed from this Campaign:                 4
Average Call Length for all Calls:                 86257 seconds

---------- DROPS
Total DROP Calls:                                      0  0%
Average hold time for DROP Calls:                      0 seconds

---------- QUEUE STATS
Total Calls That entered Queue:                        1  25%
Average QUEUE Length for queue calls:              73.00 seconds
Average QUEUE Length across all calls:             18.25 seconds

---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT                    | CALLS      | TIME M   | AVRG M |
+--------------------------+------------+----------+--------+
| 3260   - Jose                |          1 |   3064:33 | 3064:33 |
| 5000   - Art                  |          2 |   2685:53 | 1342:56 |
+--------------------------+------------+----------+--------+
| TOTAL Agents:          2 |          3 |  5750:26 | 1916:49 |
+--------------------------+------------+----------+--------+


[mflorell]

Can you post the associated vicidial_closer_log records?

How are the calls going to these agents?

what version of astGUIclient?

[enjay]

2.0.3

calls come in via a DID directly into these campaigns based on in-groups

Code: Select all

+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+
| closecallid | lead_id | list_id | campaign_id | call_date           | start_epoch | end_epoch  | length_in_sec | status | phone_code | phone_number | user | comments | processed | queue_seconds |
+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+
|       37216 |       0 |       0 | SD          | 2007-02-28 10:58:33 |  1172681913 |       NULL |          NULL | N      | 1          |              | 5000 | AUTO     | N         |          0.00 |
|       37213 |       0 |       0 | SD          | 2007-02-28 10:55:43 |  1172681743 | 1172681825 |            82 | N      | 1          |              | 5000 | AUTO     | N         |          0.00 |
|       37222 |       0 |       0 | SD          | 2007-02-28 11:02:16 |  1172682136 | 1172682156 |        183873 | DNC    | 1          |              | 3260 | AUTO     | N         |          0.00 |
|       37223 |       0 |       0 | SD          | 2007-02-28 11:02:39 |  1172682159 | 1172682274 |        161071 | DONE   | 1          |              | 5000 | AUTO     | N         |         73.00 |
+-------------+---------+---------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+---------------+


[mflorell]

Would you possibly have more than 1 server? are the times on them syncd?

I don't see anything strange here really, do you have agiout of these calls starting and ending?

[enjay]

yea I dont see any issues either.. the times are synced properly between all 4 servers..

[mflorell]

I have tried and cannot duplicate this on my systems, so I'm not sure how it happened.

[albatroz]

I have noticed that in my vicidial_closer_log there are some records like this

closecallid lead_id list_id campaign_id call_date
10 45355 NULL CL_HDP1_L 2007-04-04 21:19:36
11 45357 NULL CL_HDP1_L 2007-04-04 21:20:17
1 42749 2603 CL_HDP2_L 2007-03-27 10:05:04

As you can see, some have the list_id as NULL and one of them have a value, why?
Could this affect any function of the server?

[mflorell]

If you aren't using the latest SVN codebase, there are some bugs in that portion of the CLOSER code, it has been fixed recently.